Under general supervision, the position is responsible for registering ER Patients, Inpatients, Outpatients, and Ancillary patients, compiling complete and accurate information for hospital records and timely reimbursement. Maintains effective patient flow and completes the admitting process in a timely manner to assist in prompt treatment of the patient. Maintains effective working relations with coworkers, nurses, physicians and other hospital staff members in order to insure workflow effectiveness. Greets and assists all customers and visitors, whether in person or by telephone, using guest relation techniques while professionally representing the visions and values of AHMC-WHMC.
This position requires the full understanding and active participation in fulfilling the mission of Whittier Medical Center. It is expected that the employee demonstrate behavior consistent with the core values of AHMC. The employee will also be expected to support all organizational expectations including, but not limited to; Customer Service, Patient’s Rights, Confidentiality of Information, Environment of Care and AHMC-WHMC initiatives.
Ability to effectively communicate.
Effective customer service and interpersonal skills.
Computer skills and typing skills required.
Medical terminology preferred.
General knowledge of third party payers including minimum of 1-2 years Admitting/Registration or equivalent healthcare experience preferred.
Bilingual (English/Spanish) preferred (as applicable).