The Ancillary Office Coordinator works in the Diagnostic, and Nuclear Medicine departments, the Wound Care Center, and Radiation Oncology Clinics. The Ancillary Office Coordinator ensures the effective delivery of competent, compassionate, and efficient patient care by scheduling, processing insurance verification, and obtaining authorizations for the Wound Care Center and Radiation Oncology clinics.
The Ancillary Office Coordinator is responsible for financial clearance prior to patients’ appointments for all Wound Care and Radiation Oncology departments. The incumbent schedule patients timely, pre-register patients and register and discharge the account at the end of each month. Review the completeness of the Physician’s Order. Process insurance verifications and request prior authorizations. The incumbent also tracks and follows the visit authorizations, collects co-pays/deductibles, and verifies patients’ demographic and insurance information. Run ABN for all Medicare patients for medical necessity. This information needs to be documented on the patient account (Evident) in a clear, concise, consistent, and accurate manner. Understands forms used daily during the registration process. This includes Condition of Admission (COA).
The Office Coordinator provides an excellent level of customer service when dealing with patients and their families, physicians, clinic staff, and other departments in the medical center both in person and on the telephone. Performs various secretarial duties; types and transcribes notes, memos, and correspondence. Perform other related duties as assigned.
Manage the scheduling/registration process for these areas.
Communication: Communicates clearly and effectively to enhance team efficacy, and engage with members of the interdisciplinary team in unit activities. Collaborates with others within the unit and with all hospital departments and disciplines to enhance problem-solving, and decision-making.
Leadership: Assumes responsibility and accountability for the operation of the assigned patient care unit(s), service(s), staff, and facilities. This individual takes care of office support functions; coordinates work assignments for leaders as needed. Performs other duties as assigned.
Positively contribute to departmental and interdepartmental relations.
Maintain a professional demeanor.
Maintain knowledge of organizational activities.
Excellent organizational skills
General office equipment such as telephone, copy machine, fax machine, calculator, computer
This position functions independently demonstrate excellent communication skills, and personal integrity, and works effectively
EDUCATION and/or EXPERIENCE:
Requires a high school diploma or GED
Associate’s or Bachelor's degree strongly preferred
Minimum of one-year experience working in a hospital Admitting/Patient Registration department or Physician’s office setting. Knowledgeable and understanding of healthcare insurance; private, government, worker’s compensation, and third party. Proficiency in health insurance eligibility. Knowledgeable of medical terminology. Excellent communication skills. Provides excellent customer service.
Minimum one year of experience in a healthcare setting preferably
Intermediate to advance computer skills
AHMC Seton Medical Center has a long tradition of providing patient-centered, quality care and a commitment to clinical excellence and our community. Founded in 1893, the 357-bed medical center now serves 1.5 million residents of San Francisco and northern San Mateo County with comprehensive inpatient and outpatient medical specialties, as well as emergency and urgent care services. Its sister facility, Seton Coastside, is a 116-bed skilled nursing complex offering inpatient care and the only 24-hour standby Emergency Department on the Pacific Coast between Daly City and Santa Cruz. We pride ourselves on improving the health and well-being of our patients, community, and populations, we serve with high-quality community partnerships and continuous innovation to our healthcare delivery system.