JOB SUMMARY:
The Manager of Environmental Services is responsible for directing, managing and coordinating the activities of the Environmental Services and Linen Services associates and is responsible for the quality and financial results of these departments. Responsible for guiding staff members in effective performance of their job duties. Ensures continual effective operations and is responsible for the compliance of State and Federal regulations and licensing/certification requirements. Actively participates in the Environment of Care and Hazardous Waste programs. Oversees the planning, prioritization, and implementation of action plans to achieve annual goals, targets, and improvement metrics.

Key Areas of Responsibilities:
• Assumes responsibility for the departments/services continuous, effective operation and for the improvement of performance.
o Manages daily department services.
o Integrates the department/services into the organization’s primary functions.
o Integrates and coordinates services with those of other department services to continuously improve the Medical Center’s overall performance.
o Develops and implements policies and procedures that guide and support the provision of services.
o Conducts data analysis, cost projections, and profitability analysis for departments and surgical services to optimize revenue and expenses
o Conducts literature reviews to ensure that clinical and operational practices are evidence based
o Provides management including contract reviews and makes concrete recommendations to achieve service line goals.
o Continuously assesses and improves the performance of care and services.
o Anticipates future trends and continuously uses broad knowledge and perspective to create competitive strategies and plans.
• Ensures the delivery of safe, competent, cost effective, quality service by planning, organizing, directing, and evaluating service activities.
• Identifies business strategies and opportunities to improve the value of services provided, improving outcomes, safety, service, and cost.
• Develops operational systems that are capable of achieving growth targets.
• Ensures a safe, efficient, and effective working environment through the on-going development, implementation, maintenance, review, and analysis of work in order to meet targets/goals and the needs of the organization and the department.
• Demonstrates competency as a manager by planning, organizing and managing the personnel and resources in order to provide the highest quality of care with trained and competent staff in the most cost-effective and productive manner.
• Gathers, analyzes, evaluates and prepares information needs and trends regarding staffing, procedures, equipment, staff education and training toward the service excellence.
• Recommends space and other resources; manages the maintenance programs for all equipment.
o Plans for new technologies and replacement of existing equipment.
o Monitors operational costs and negotiates maintenance contracts.
o Ensures equipment meets State and Federal requirements.
o Ensures equipment is safe for patient use.

Clinical Effectiveness
• Leads improvement efforts that improves patient safety, patient satisfaction and appropriate resource utilization.
• Maintains and administers continuous monitoring and improvement of the quality of care and services provided.
• Integrates the measurement of quality and service standards with those of strategic planning and operational standards.
• Promotes a culture of safety, continually evaluating the delivery of care and services that result in eliminating harm.

Fiscal Accountability
• Analyzes statistics and takes appropriate action as necessary, including flexing staff to meet labor standards.
• Implements cost containment measures when applicable.
• Implements revenue enhancement ideas.
• Demonstrates effective time and fiscal management of multiple tasks and competing priorities.

Regulatory Compliance
• Monitors compliance with all applicable external agency regulations and the Corporate Compliance program.
• Ensures compliance of all personnel to safety standards, Hazardous Materials Management program, Risk management/prevention and Infection prevention.

Human Resource Management
• Demonstrates sound personnel management and leadership principles including coaching, teaching, inspiring, forging alliances and collaborating to negotiate resolution of issues.
• Promotes employee growth and development through effective leadership, communication, and use of resources.
• Uses effective interviewing skills to hire qualified, proficient, and compassionate staff.
• Demonstrates awareness of and ability to apply knowledge of current developments in healthcare.
• Participates in and encourages staffs participation in professional organizations.
• Is aware of and understands and values of the diverse local environment. Is sensitive to the impact of varying belief systems on patient care and organizational effectiveness.
• Ensures that staff are annually assessed for competency and performance that are compliant with the organizational values and job description requirements.

Accountability
• Performs active daily management to ensure that operations are efficient and achieve a state of continual regulatory readiness.
• Set and holds standards for performance, service delivery, and department operations.
• Maintains confidentiality of all patient and hospital related communications, documents, and records.
• Maintains management skills and expands knowledge base.
• Performs required duties in accordance with prescribed hospital policies and procedures.
• Maintains a positive attendance record and is prompt in reporting to work.
• Assesses personal learning needs and utilizes available resources in self development to address learning opportunities.
• Demonstrates active listening skills and treats all contacts with dignity and respect.
• Accomplishes objectives within prescribed time frames by prioritizing and organizing workload.
• Ability to work under stressful situations while maintaining a positive attitude.

Qualifications/Job Requirements:
Education:
• Bachelor’s Degree from an accredited college in Business, a related field, or equivalent is preferred.

Experience:
• Five (5) years supervisory experience in EVS preferred.
• Previous experience managing bargaining unit employee preferred.

Other Skills, Abilities & Knowledge:
• Excellent knowledge of current EVS best practices.
• Self-motivated and able to achieve results through excellent organizational skills.
• Ability to work under conditions that are ever changing and with frequent interruptions.