The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems. Variable Work Schedule and Weekend Required.
Responsibilities
Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers
Answer and process all incoming calls from X-tend Phone System in a timely manner
Maintain accurate directory information
Shares information changes or messages concerning On-Call schedule with fellow operators. Check email hourly, notes of the day, and Communication Book
Maintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.
Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag.
Attends assigned classes and meetings reads assigned material.
Announce all codes/ Monitor all alarms: code blue, code red, triage.
Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty. Operate overhead paging system, use personal pager when available
Answer all incoming calls from X-tend Phone System, and route to various Departments. Transfer interoffice telephone calls, provide service for deaf using TDD/Amplified phone, checking In/Out Language Line Interpretation Equipment, Video Laptop, Dual Headsets, Eraser Boards.
Qualifications
High school diploma or equivalent
One year experience as a console/switchboard operator with 10 or more incoming lines
Experience in a Hospital setting preferred
Experience in a Corporate setting may be considered