Patient Care Activities
- Participates in nursing reports by receiving and contributing to status report of patients.
- Prepares patient and/or patient room for the admission, transfer or discharge process.
- Provides morning care, evening care and general care routines in accordance with established nursing care procedures to assure patients' physical comfort.
- Takes and records vital signs, height, weight (and other measurements, as applicable) in an accurate and precise manner.
- Prepares patients for meals, assists in feeding patients, and distributes water and other nourishment according to patients' needs.
- Performs general care activities for patients in isolation following established procedures.
- Makes rounds, anticipates patients' needs, and responds to patient call lights promptly.
- Assumes responsibility for patients' clothing and personal property (prosthetic devices, hearing aides, glasses, etc.), securing items in accordance with established procedure.
- Assists with or transports patients, as necessary.
- Collects appropriate specimens, labels properly and transports to proper area in a timely manner.
- Reports and/or records any changes observed in condition or behavrio of the patient.
- Ensures accurate documentation on flow sheets.
Initiative and Dependability
- Independently performs assigned duties, assists staff in deliver of more complex treatments and procedures.
- Recognizes and performs duties which need to be performed, althgh not directly assigned.
- Seeks guidance and direction, as necessary, for performance of duties.
- Recognizes and responds to priorities in the patient care process.
- Maintains a clean and safe environment for patients.
- Maintains equipment assigned to patient care and reports malfunctioning of equipment to appropriate personnel.
- Demonstrates initiative.
- Has the willingness and ability to perform additional duties and responsibilities in different areas of the department or different departments on an as-needed basis or as determined by management.
- Follows established hospital and department policies.
- Demonstrates the philosophy of team concept.
- Participates in group projects and staff meetings with suggestions with suggestions that enhance the work environment and increase productivity.
- Maintains confidentiality as related to job responsibilities.
- Exhibits willingness to resolve problems as they arise.
- Consistently projects positive professional image through appearance and behavior.
- Attends 75% of staff meetings or reads and initials minutes.
- Completes assigned work within shift.
- Complies with time and attendance policy.
- Assists in the orientation of new personnel to the unit. Acts as a buddy for new and/or registry staff.
Customer Service
- As observed, all interactions are conducted in a professional manner; is supportive and consistently demonstrates customer service standards.
- Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
- Consistently exhibits appropriate phone protocol (e.g., answers phone promptly by the 3rd ring, is courteous and helpful).
- Consistently contributes to the team effort (e.g., assists co-workers when need is observed or when required; offers constructive suggestions and ideas, rather than complaints).
- Consistently displays a cheerful and positive attitude.
- Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other customers.
Performance Improvement
- Is aware of and participates in the performance improvement activities of the department.
Professional Conduct, Growth and Devlopment
- Completes Annual Updates and Ethics Training within established time frames.
- Completes general and departmental orientation within established time frames.
- Attends 80% of inservice programs.
- Maintains licensure/certification as appropriate.
Age-Specific Competencies
- Data Collection/Age-Appropriate Care:
- Adolescent
- Aware of signs/symptoms of abuse or neglect.
- Geriatric
- Evaluates for age appropriate behavior, motor skills and physiological norms.
- Aware of signs/symptoms of abuse or neglect.
- Aware of need for additional safety measures, e.g., side rails, posey vest, etc.
- Maintains skin integrity; provides care according to plan/direction.
- Adolescent, Middle Adult & Geriatric
- Demonstrates ability to perform patient treatment and activities, e.g., assisting in feeding patient, provides AM care, changing bed linen, recording V/S and I/) accurately, ambulating patient.
- Recognizes and communicated to licenses nurse any changes observed in condition or behavior of patient.
- Recognizes appropriate mobility limitations, e.g., use of abductor pillow, log rolling and traction.
- Knowledge of Growth and Development - Adolescent, Middle Adult & Geriatric
- Recognizes the need to provide reassurance and help in accepting body changes; is non-judgmental and accepting of behavior.
- Recognizes the patient's need to have control over his/her environmental, knowledge and understanding of medical conditions including plan of care, prognosis and discharge plan.
- Demonstrates knowledge of physiological deficits in association with the aging process, e.g., sensory, communicative, cognitive, behavioral.
Unit-Specific Competencies (DOU & Med/Surg)
- Use of restraints
- Positioning orthopedic patients (i.e., total knee/hip)