The Manager of Radiology Services provides leadership, supervision and coordinates department activities, ensuring safety to both patients and staff.  Directs all human resource functions of the department with include; overseeing training and ensures staff competencies, ensures safe staffing levels.  Develops and manages budget to meet department, organizational and patient safety goals and ensures regulatory compliance.  The Manager ensures ongoing monitoring of departmental indicators and PI activities, reports activities as directed. The Manager responds to the needs of the department by performing radiology technician duties when needed.

This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel               Valley Medical Center’s   strategic plan and the goals and direction of the Performance Improvement Plan (PIP).

Specific Job Duties:

• Provides supportive and compassion leadership to staff.

1. Responds to staff request in a timely manner
2. Ensures accurate and timely communication
3. Is supportive of staff when dealing with conflicts involving other disciplines and services.    

• Coordinates department activities, ensuring safety of patients and staff.
• Acts as professional liaison with Medical Staff.
• Ensures staffing plan meets the needs of the population served.

1. Determines staffing matrix  
2. Posts open positions timely 
3. Expedites screening and interviewing process          

• Ensures competency of all staff

1. Determines standards of performance         
2. Ensures staff is oriented to the hospital and department and performance meet expectations.          
3. Staff performance is accurately evaluated and staff evaluations are comple annually and according to organizational timeframes 
4. Develops and follows through with employee development plan when opportunit for improvement is identified.
5. Promotes staff development

• Maintains staffing at a level consistent with acuity calculations and to ensure a safe level of care.
• Develops department goals and objectives.
• Educates staff in PI methodology and promotes participation by all staff.
• Accurately prepares and reports departmental activities and findings as scheduled.
• Develops and manages budget according to organizational goals and objected and patient safety standards.
• Ensures annual budget review and revisions are completed as required.
• Reviews monthly departmental accounting detail for accuracy and ensures report is corrected if needed.
• When needed, performs radiographic exams in accordance with ARRT, CRT standards. Repeat rate < 3%.           
• Processes film and evaluates technical quality.
• Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them.     
• Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives. 
• Accepts constructive criticism in a positive manner.
• Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness.
• Uses time effectively and constructively. Does not abuse supplies, equipment, and service.
• Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies).
• Understand, respects and displays sensitivity to culture, age and persons with disabilities.
• Participates actively and positively affects the outcomes of customer service activities.
• Uses effective collaborative strategies as evidenced by:

1. Developing peer relationships that enable the work group to accomplish the daily workload within the allotted time frame and achieve departmental goals.
2. Recognizing and understanding that as a member of an interdependent group, collaboration and compromise is required in order to maintain the effectiveness of the group as a whole to effectively resolve problems.
3. Timely notification to Department Manager/Manager of potential problems or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department Manager/Manager is made aware of the problem or concern.     
4. Displaying teamwork ability to promote cooperation and collaboration; gaining support for programs and goals.
5. Supports Patient Rights.

• Displays honesty and respect for others, and respect for the organization as evidenced by:

1. Treating internal and external customers as the most important part of the job.
2. Being sensitive to customer’s emotions, thoughts and feelings.
3. Refraining from negative comments of any kind where the public or other customers can hear.      
4. Taking appropriate actions to resolve the concern.

• Facilitates and enhances communication as evidenced by:

1. Effective and timely processing of customers’ requests according to hospital and departmental policies.
2. Utilizing verbal communication methods, which enable others to clearly understand what is being said.
3. Utilizing verbal and non-verbal behaviors without being defensive, manipulative, aggressive or controlling.
4. Using written communication that is legible, timely and at a level based on the position specific requirements.
5. Listening attentively to ensure effective two-way communication.
6. Expressing and accepting feedback in a professional manner.
7. Answering the telephone with stating department, name and greeting.

• Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner.
• Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the public.
• Observes dress code policy and wears hospital identification as required by our policies and procedures.
• Understands and abides by all departmental policies and procedures as well as the Codes of Ethics, HIPAA requirements and patient rights.
• Complies with federal, state, local laws that govern business practices. Complies with all Department of Health Services requirements for the State of California, and HCFA standards that apply to the position.
• Is knowledgeable and adheres to AOA/JCAHO/DHS/CMS standards specific to the position.
• Participates actively in ensuring that all state and federal rules and regulations are followed as they apply to this position.         
• Conducts business in an ethical and trustworthy manner at all times when dealing with patients, visitors, physicians, and fellow employees.
• Attends scheduled inservice and mandatory inservice. Communicates ideas to supervisor for a safer layout of equipment, tools, and/or processes.      
• Follows standard precautions and transmission based precautions as shown by consistent use of appropriate personal protective equipment.
• Adheres to procedures for the disposal of waste – household waste and biohazard waste as well as the proper disposal of sharps.
• Uses proper body mechanics at all times. Seeks assistance when necessary to move heavy objects or to transport/transfer a heavy patient.         
• Is knowledgeable in the hospital safety program and takes necessary steps to maintain a safe environment. Adheres to safe work practices in order to prevent injuries and illnesses. 
• Is familiar with emergency codes and emergency preparedness procedures and understands his/her role in response to each of the emergency codes (Code Blue, Code Pink, Code Orange, Code Yellow, Code Gray, Code Silver, etc.).
• Maintains the department in a neat, clean, and orderly manner, especially in own work area.
• Eliminates or assists in eliminating any seen or known hazards in the workplace. Reports any unsafe conditions to his or her immediate supervisor.    
• Demonstrates good safety habits and judgment by maintaining a safe environment at all times.
• Complies with all hospital safety and injury prevention policies and regulations (seven Environment of Care plans and hospital safety policies and procedures).
• Understands the Continuous Quality Improvement Process and applies it in performing everyday tasks/duties. Active participant in Continuous Quality Improvement program by assisting in finding new and better ways of performing duties and responsibilities.   
• Understands performance improvement concepts and demonstrates understanding by:

1. Defining performance improvement, and verbalizing at least one major goal of the performance improvement program within the hospital setting.
2. Ability to describe a quality improvement problem solving process (e.g., PDCA) and how its use assists in reaching improving patient outcomes and/or organizational quality improvement goals.
3. Able to verbalize at least one departmental or hospital wide improvement initiative that has occurred within the last 12 months.

• Cooperates with others in the improvement of services offered at our institution. Continually makes recommendations that assist in the improvement of services.
• Continually strives for self-improvement in areas of responsibility by attending continuing education classes.            
• Performs all other duties as requested or required.

• EDUCATION/TRAINING/EXPERIENCE
   Associates Degree, Graduate of an AMA accredited program in radiologic technology. Bachelor’s Degree (preferred).
   Specialized training in Nuclear medicine and Ultrasound Technology (preferred).
   Supervisory experience in all medical imaging functions.
   Previous experience as a radiology technician.
   Strong verbal and written skills.

• LICENSES/CERTIFICATIONS
  Current California licensed ARRT, CRT
  Current Basic Life Support (BCLS) certification