The Business Application Analyst acts as a consultant, analyst, and project lead for computing systems within specific business areas. They leverage their business, systems, and information security knowledge to identify and implement system solutions. Additionally, they maintain and enhance the performance and reliability of deployed technologies by implementing new processes, procedures, protocols, and workflows, often requiring project management oversight. The Business Application Analyst serves as a primary point of contact and customer service representative for various systems, ensuring user satisfaction. They also take on product l eadership responsibilities, including developing departmental policies and procedures, providing education on support systems, preparing analytical reports, and offering recommendations to management or senior staff.

KEY RESPONSIBILITIES:
1. Clinical Workflow Optimization:
• Analyze and optimize existing clinical workflows within the EMR/Clinical system to enhance usability and efficiency.
• Implement decision support tools (e.g., order sets, alerts) to improve patient safety.

2. Training and Support:
• Provide training programs for clinical staff, super-users, and administrators.
• Offer advanced-level support and troubleshooting for EMR-related issues.

3. EMR/Clinical System Customization & Configuration:
• Configure and customize EMR/Clinical system templates, workflows, and order sets to meet clinical needs.
• Maintain system configurations and updates based on user feedback.

4. Medical Staff Credentialing Support:
• Collaborate with MSO team to design workflows that will improve Physician credentialing efficiency and that all processes adhere to the MEC by-laws.
• Leveraging MSO technology (i.e., MD-Staff) to assure the team is in compliance with state and federal regulatory agencies (i.e., CMS).

5. Clinical ED Logs and Charges Support:
• Review, research, and assure accuracy of Clinical Logs and Charges (i.e., ED Charges and ED Logs).
• Update Clinical EMR Logs and Charges at the request and approval by the Clinical team.

6. Other Responsibilities:
• Maintains the highest level of expertise and competence in the proper operation and optimal use of complex Clinical and MSO application systems.
• Review, research, and assure accuracy of clinical logs and charges under the supervision and approval of a clinical leader (i.e., Nursing Director).
• Provide analysis, develop technical plans and perform application and module upgrades to ensure organization stays compliant with vendor support guidelines.
• Conducts end-user training on various clinical applications utilized throughout the hospital, aligning training material and project plans with Information Technology to fulfill training requirement. Ensures all training materials are prepared in advance of classroom sessions.
• Assumes responsibility for curriculum design, including training materials, classroom exercises, assessments/testing, and learning modules to enhance providers' comprehension of the EHR system.

• Provide MSO (Medical Staff Office) support to help improve efficiency and workflow. Specifically in the areas of physician credentialing and that the department is in compliance
with state/federal regulatory agencies (i.e., CMS).
• Acts as a liaison between Clinical Informatics and Information Technology to guarantee the fulfillment of training requirements.
• Participates in business and clinical operations meetings to assess end-user feedback, enabling the update of future training curricula and the recommendation of system optimizations and operational enhancements.
• Will participate in after-hour on-call rotation support of critical clinical systems.

QUALIFICATIONS/JOB REQUIREMENTS:
EDUCATION:
Requires a Bachelor's degree in a relevant healthcare/technology field OR High School Diploma with at least 5 years of healthcare application related work experience.
EXPERIENCE:
● 2 to 5 years of relevant Healthcare related application work experience.
● Experience with Electronic Medical Records or Electronic Health Record systems.
● Experience with other healthcare related systems (i.e., Radiology, EMR, Billing, etc.)
● Experience using presentation software, word processing, spreadsheets, and database applications.
● Excellent communication skills, verbal and written
● Flexible scheduling to support needs for unplanned downtime and project implementation

REQUIREMENTS:
• 2 to 5 years of relevant Healthcare related application work experience.
• Experience with Electronic Medical Records or Electronic Health Record systems.
• Experience with other healthcare related systems (i.e., Radiology, EMR, Billing, etc.).
• Experience using presentation software, word processing, spreadsheets, and database applications.
• Excellent communication skills, verbal and written.
• Flexible scheduling to support needs for unplanned downtime and project implementation.
• Working knowledge of Healthcare EMR or EHR systems.
• Working knowledge of other crucial clinical systems (i.e., Lab, Radiology, etc.)

● Ability to work with or learn how to use Google Workspace Suite (i.e., Docs, Sheets, Slides, etc.).