The PC Desktop Support Analyst will assist with performing the daily operational activities, providing front-line technical services. Responsibilities of the PC Desktop Support Analyst includes triaging, diagnosing, and investigating incidents/services requests, resolving incidents/service when possible, escalating tickets when appropriate, coordinating communications between team members and customer, closing resolved incidents/requests, and ensuring thorough documentation of relevant details including the steps taken during investigation and resolution. The PC Desktop Support Analyst will assist with maintaining, analyzing, repairing, and performing upgrades to computer systems, telecommunication devices, printers, fax machines, mobile devices, and other peripherals managed by the department while ensuring optional performance. The PC Desktop Support Analyst will also assist with maintaining the services management and asset management systems, including generating reports to allow continuous improvement to the delivery of IT support services. The PC Desktop Support Analyst stays abreast of information technology, provides opinions on emerging technologies, and aids in practically adopting technology and incorporating it into existing systems and procedures.