Under the administrative direction of the Chief Executive Officer (CEO), the Chief Nursing Officer (CNO) serves as the highest-level senior manager over various nursing-related patient care departments/units within San Gabriel Valley Medical Center. The CNO manages, directs, plans and coordinates the functions and activities of assigned areas; oversees and administers assigned patient care programs and services; assists the hospital’s CEO and hospital’s Board of Directors and other corporate administrators in the development, formulation and implementation of hospital strategic plans and serves as part of the hospital’s senior management team. The CNO may act for the Chief Executive Officer in his/her absence; provides direct input regarding the organizational structure of the hospital; provides expert professional assistance to hospital executives regarding nursing-related matters; and performs other related duties as assigned.
Participates in executing administrative decisions as these functions relate to and impact the provision of total patient care. Works collaboratively and cooperatively with all departments and with members of the Medical Staff to accomplish the strategic goals and to achieve and enhance the mission of San Gabriel Valley Medical Center. Creates and maintains an ambiance that encourages, practices and exudes the best efforts of professional nursing standards. Promotes efficiency through sound and effective cost measures with a primary focus on providing quality health care.
This position requires the full understanding and active participation in fulfilling the Mission of
San Gabriel Valley Medical Center. It is expected that the Chief Nurse Officer demonstrates behavior consistent with the Core Values. The Chief Nurse Officer shall support the Hospital’s strategic plan and the goals and direction of the Performance Improvement Plan.
• Plans, organizes and directs hospital’s Nursing, Quality, Infection Control, SART, Rehab Services and Cardiopulmonary Services and other departments as assigned.
• Directs the personnel management activities of assigned areas; guides subordinate directors, managers and supervisors in the selection, hiring, training and development of staff as well as performance appraisal, documentation of deficiencies, performance recognition and disciplinary action; develops, supervises and appraises direct subordinates; plans and implements disciplinary actions as needed, working with Human Resources staff as appropriate; makes recommendations to the CEO regarding the evaluation, promotion, transfer or discipline of nursing personnel.
• In coordination with nursing services units’ directors and managers, he/she ensures appropriate nurse staffing and clinical care per regulatory and hospital policies.
• Establishes and directs the nursing model; reviews and evaluates administrative and clinical nursing procedures within the hospital; directs and oversees the development and implementation of clinical and operational policies, procedures and standards, including quality assurance activities, for assigned areas; initiates changes as needed.
• Confers with other hospital management and supervisory personnel to discuss management and patient care issues; confers with hospital administrative and medical staff regarding nursing program needs and administrative matters.
• Participates in hospital-wide strategic planning activities to ensure the delivery of comprehensive and coordinated health services.
• Monitors and evaluates new or revised regulatory agency and industry laws, regulations and standards applicable to assigned areas and ensures that assigned activities comply with all requirements.
• Represents assigned areas to Corporate by identifying issues, resolving problems and sharing information.
• Directs the preparation and maintenance of nursing records, reports and statistics in accordance with administrative and nursing/ancillary policies as well as Joint Commission and Title 22 regulations.
• Confers with education and training staff to ensure that the education and training needs for staff in assigned are as are met.
• Conducts and/or participates in a variety of staff and committee meetings; serves on task forces and commissions as assigned.
• Directs and participates in the preparation and administration of nursing services and ancillary department budgets and capital outlay requests; evaluates staffing, equipment and supply needs; prepares justifications and cost benefit analyses; reviews and recommends approval of expenditures; oversees the procurement of supplies and equipment for assigned areas.
• Prepares or reviews special studies, reports and documents; reviews and ensures proper completion of reports, records and other documentation.
• Ensures compliance with quality assurance, safety, infection control, and environmental procedures in accordance with regulatory requirements.
• Ensures development of subordinates and succession planning.
• Responsible for nursing positive staff morale, staff absenteeism management and low turnover.
• Prioritizes projects and uses time management to maximize efficiencies.
• Utilizes management process; gather data, identify issue (goal), identify remedy (objectives), implement and monitor to ensure expected results are achieved.
• Ensure standards are established and communicated to staff to ensure effectiveness of department.
• Possess the technical knowledge to appropriately develop spreadsheets, reports, and budgeting.
• Possess general knowledge of wage and hour regulations, record keeping, OSHA, workers’ comp, Department of Labor, EEOC, leave of absence laws, and complies with company policies and procedures.
• Works collaboratively with Human Resources to effectively handle administrative/labor proceedings.
• Actively engages in self-improvement and training activities for subordinates to ensure the strategic goals and objectives are met.
• Demonstrates an understanding of organizational processes and procedures and adheres to the approved process. Ensures subordinates follow approved process and procedures.
• Other duties as assigned.
• Bachelors in Nursing required, Masters in Nursing preferred
• Five years of increasingly responsible nursing, clinical and administrative nursing management experience in an acute care hospital setting overseeing multiple nursing areas including but not limited to Education, Emergency Department, Gero Psychiatric, Subacute, Rehab Services, SART, Cardiopulmonary Services Intensive Care Unit, Medical/Surgical, Women’s Services, and Perioperative Services, Infection Control, Nursing Administration, Quality/Regulatory Compliance and Telemetry
• Excellent written/verbal communication and computer skills
• Experience in budget preparation/operation
A combination of experience, education, and/or training which substantially demonstrates the following knowledge, skills and abilities:
Thorough knowledge of:
• Principles and practices of personnel management, including planning and organizing work, delegating authority, motivating subordinates, appraising performance and administering discipline.
• Principles and practices of nursing that optimize patient care.
• Principles of nursing administration and organization.
• Patient care standards mandated by regulatory agencies.
• Acute care hospital policies, procedures and routines.
• Laws and regulations governing hospital operations, nursing practices, administering and accounting for medication, consents for treatment and related matters, such as Title 22 of the General Acute Care Hospital Regulations and the Joint Commission, and the Nurse Practice Act.
Working Knowledge of:
• The use of standard computer-based business applications.
• General financial principles and procedures pertaining to budget development, monitoring and justification.
Skill and Ability to:
• Plan, organize, develop and direct nursing and related services for an acute care hospital.
• Manage and supervise the work of others, directly and through subordinate managers.
• Appraise performance, counsel and train employees, directly and through subordinate supervisors; develop and implement disciplinary actions as necessary.
• Direct the development and implementation of effective policies and procedures.
• Evaluate the quality and effectiveness of nursing and related services and make necessary improvements.
• Understand, interpret and apply laws, rules, regulations and policies related to nursing and hospital administration.
• Collect, interpret and evaluate narrative and statistical data pertaining to administrative, fiscal management and clinical nursing matters.
• Prepare complex reports, memoranda and other written materials.
• Analyze and resolve complex problems related to nursing service management.
• Communicate clearly and concisely, both orally and in writing; present findings, recommendations and policies before boards, commissions and/or committees.
• Provide excellent public relations and courteous customer service.
• Establish and maintain cooperative working relationships with others including physicians, nurses, administrators, managers, vendors, contractors and other health care industry personnel.
Possess and maintain a valid California license as a Registered Nurse
Current BLS Card