Under the direction of the ACNO, the Manager of Emergency Department (ER) assures service development personnel management and resource allocation and management controls in order to ensure consistent high quality patient care in the Emergency Unit. The Manager of Emergency Department assumes 24 hour administrative responsibility for the management of all critical care nursing service functions. Supervises, assesses, plans, implements and evaluates the delivery of patient care. Develops and implements department’s plans including performance improvement activities and compliance with current regulations. Responsible for the Emergency Disaster Preparedness program in the unit.
Defines standards of Emergency department and develops processes to measure and ensure consistent compliance.
Develops, implements, and evaluates an ongoing ER programs which assures quality patient care consistent with the Hospital mission.
Monitors compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety.
Oversees a PI program that consistently monitors and evaluates critical aspects of care.
Oversees patient satisfaction in the ER department.
Accurately identifies real/potential problems affecting the service and implements solutions with follow‑through and communication.
Participates in preparation of ER department budget for nursing department and assists nurse managers with management of approved expenditures.
Serves as a resource to nurses and house supervisors within and across service lines.
Fosters a service which is consistent with the patient care beliefs and Shared Management philosophy of the Department.
Actively participates in service, departmental and hospital‑wide committees as assigned, providing ongoing communication to those one represents.
Seeks new program strategies and/or program enhancements which would expand patient services.
Coaches immediate subordinates providing feedback; constructive critique of work; facilitates the development of their problem‑solving and decision making skills; and documents their job performance annually.
Follows progressive disciplinary action process (or oversees subordinates in doing so) in order to maintain productivity and/or performance standards.
Completes an operational budget that reflects required workload, forecasted units of service, and programmatic changes.
Monitors budget expenditures as reflected in accurate, objective variance analysis.
Develops, prioritizes and defends a capital equipment budget in collaboration with the service's medical chairman and nurse managers.
Is responsible for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards.
Manages human resources to assure quality services and promote positive employee relations.
Is responsible for the fiscal management of department; assures proper utilization of organization’s financial resources.
Effectively communicates departmental, organization and industry information to staff.
Attains all agreed to goals and objectives within specified time frames, as part of the organization’s overall mission.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job‑related hazards.
Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter- and interdepartmentally to facilitate the department's/unit's ability to meet its goals and objectives.
Disaster and Emergency Preparedness.
ADN (Associate Degree in Nursing)
BS in Nursing preferred
MS desired (in administrative services preferred)
2 to 5 years of Emergency Room experience with progressive management responsibility is desired
2 to 5 years in an administrative management role desired, preferably with a volume greater than 40,000 visits/year and a hospital with a Level 1 or 2 Trauma program and a Pediatric Emergency Department
Current and valid California RN license
BLS, ACLS, PALS and MAB certified
Current Certified Emergency Nurse (CEN) preferred