In accordance with the mission and philosophy of the Verity Health System, and the goals of Seton Medical Center, the Administrative Nurse Supervisor is responsible and accountable for the operations of the Medical Center, Nursing Services department and the staffing office for a specific shift. The responsibility/accountability includes fiscal management, human resource management, allocation, and development, regulatory compliance, leadership, quality improvement and professionalism. The Administrative Nurse Supervisor is accountable to the Associate Director, Nursing Services.
1. Incorporates and supports the mission, goals, and objectives of Seton Medical Center and the Vincentian Values in daily practice.
2. Ensures the delivery of safe, competent, cost effective, quality patient care by planning, organizing, directing, and evaluating service activities within the framework of the Quality Improvement Program.
3. Ensures a safe, efficient and effective working environment through the on-going development, implementation, maintenance, review, and analysis of work in order to meet the needs of patients, physicians, and staff.
4. Maintains awareness of current trends and research in order to be proactive in systems decisions that will compliment service delivery.
5. Monitors patient care management in collaboration with the Vice President, Patient Care Services (PCS), Associate Director(s), and Nurse Managers.
6. Conducts evaluative rounds to assure visibility, maintain a working knowledge of unit/staff activity, assure compliance to Patient's Rights, nursing standards, policies and procedures and serves as both a patient and nursing advocate, and collaborates with physicians, support, and ancillary personnel.
7. Participates in the medical center's admissions systems process to coordinate patient requirements for nursing care with available nursing resources to ensure positive patient care outcomes.
8. Complies with Universal precautions, Hazardous Materials Management Program, Infection Control, and Safety policies.
9. Promotes inter/intra-departmental collaboration and communication in the management of daily operations.
10. Functions as a resource person in the delivery of patient care. Assists in problem-solving utilizing the nursing process in patient care situations.
11. Takes responsibility, on assigned shift for fire drills and Code Red. Assures that appropriate actions are taken. Reports any issues requiring follow-up.
12. Assists with resuscitative efforts (Code Blue). Responds to all Code Blue calls. Acts as recorder, or as assigned, as a member of the team. Assist with family members/visitors, as necessary. Critiques the team, ensures the completion of CQIP and Code Blue Occurrence Monitor forms.
13. Assists with Disaster Planning. Is knowledgeable of policies and procedures and role in a disaster. Assists with disaster drills and critiques.
1. Monitors physician suspensions until cleared by the Medical Records department.
2. Monitors the provision of care for the shift and takes appropriate action to ensure that quality patient care is performed.
3. Notifies appropriate management personnel of incidents/problems that occurred
on their shift
1. In collaboration with the Vice President, Director, and Nurse Managers:
a. Analyzes statistics and takes appropriate action(s) as necessary.
b. Implements cost containment measures through instilling an attitude in staff of "work smarter, not harder."
c. Reviews/evaluates skill mix every shift and makes changes as appropriate to assure cost effective patient care delivery.
d. Monitors use of overtime, supplemental staffing, and benefit utilization to determine trends and initiate changes to maintain fiscal compliance.
2. Demonstrates effective time management by completing commitments within negotiated time frame.
1. Monitors compliance with all applicable external agency regulations, such as JCAHO, Title 22, state licensing agencies, Nurse Practice Acts, and applicable collective bargaining agreements on their shift and notifies Nurse Managers and Associate Director of issues.
2. Ensures compliance of all personnel to safety standards, Hazardous Materials Management program, Universal Precautions, Infection Control, and nursing standards.
Human Resource Management, Leadership and Professionalism
1. Demonstrates sound management and leadership principles with all contacts.
2. Promotes participative management with staff, physicians, and other personnel to encourage feedback, active involvement in Nursing Services, and patient care decision-making.
3. Promotes employee growth and development through effective use of resources, internally and externally .
4. Demonstrates awareness of and ability to apply knowledge of current developments in nursing, quality improvement, and healthcare.
5. Influences nursing employees toward a unified approach, encouraging openness with trust, honesty, and fairness.
6. Continually evaluates own administrative, management and educational skills and updates as necessary.
7. Role models professionalism through risk-taking, collaborative relationships, networking with colleagues, problem-solving, and marketing of self, staff and Seton Medical Center.
8. Demonstrates flexibility, adaptability, visibility, humanism, and humor in interactions with all contacts by using sound communication principles.
9. Conducts all personnel activities in accordance with hospital policies and procedures and applicable collective bargaining agreements.
10. Functions as both a designer and initiator of controlled change in the work environment. Utilizes organizational and group dynamics to facilitate the change process.
11. Ensure Vincentian Values are reflected in carrying out the duties and responsibilities of the position. This involves participating in the annual update of the department's Vincentian goals, being knowledgeable of the Vincentian Values and actively communicating the Values to staff and patients.
12. Monitors operational objectives with staff which is consistent with policies and procedures, professional organizations, practice standards, and strategic direction of the medical center.
13. Establishes, implements, and evaluates patient care outcomes in collaboration with the Nurse Management Council, Nursing Quality Improvement Committee, and physicians and places accountability on staff to assure attainment of positive patient care outcomes
14. Participates in professional organizations and activities.
15. Consistently applies ethical principles in decision-making and problem resolution.
16. Demonstrates active listening skills and treats all contacts with dignity and respect.
17. Provides timely follow-up on patient, physician, and staff complaints in a non-punitive manner.
18. Utilizes formal and informal methods to evaluate and recognize staff contributions to quality patient care outcomes and the medical center.
19. Accomplishes objectives within prescribed time frames by prioritizing and organizing workload.
1. Seeks opportunities that promote professional growth of self and staff.
2. Maintains a open door policy with staff and physicians to assure on-going communication of issues and concerns in order to enhance patient care, nursing practice and guest relations.
3. Demonstrates the ability to negotiate.
4. Provides Float staff with on-going feedback regarding behaviors/performance to assure performance ratings are objective and not a surprise.
5. In collaboration with the Associate Director, completes performance appraisals within 30 days of due date with objective, measurable, time-limited goals documented for each employee.
6. In collaboration with the Associate Director and Clinical Nurse Educators, assures orientation of all new Float staff, yearly required training programs, and bi-annual BCLS/CPR certification.
7. Ensures the growth and development of staff by guiding, directing, motivating, counseling, and providing on-going support and feedback.
1. Fosters a cooperative effort in meeting the goals of the team and sharing the workload.
2. Communicates a positive and caring attitude toward peers, staff, patients, physicians, and other contacts.
3. Seeks guidance, direction, and assistance when needed. Uses the Administrator-on call for back-up support and problem-solving.
4. Recognizes and utilizes appropriate lines of communication.
5. Applies concepts of effective communication with all contacts.
6. Conveys ideas, concepts, and facts in a logical, understandable, and concise manner.
7. Uses problem-solving approach to resolve job-related issues.
8. Has the ability to listen, comprehend, and respond immediately to direction.
1. Makes assignments based on an accurate assessment of personnel skill level and patient acuity, and to promote learning and challenge staff.
2. Accurately follows staffing guidelines, unless patient acuity or available resources necessitates derivation. Notifies Nurse Manager(s) as necessary.
3. Previews the schedule to anticipate staffing needs for the next twenty-four (24) hours. Makes recommendations for creative staffing.
4. Investigates and documents problems for follow-up resolution.
5. Prepares Shift Report for every shift and leaves voice-mail messages as appropriate for the Vice President PCS, Associate Director(s), and Nurse Managers.
6. Completes Census Report every shift.
7. Keeps Associate Director/designee and Administrator-on-call, as appropriate, informed in a timely manner, of any problems, unusual situation, concerns, or conditions relative to staff, patients, families, and physicians.
1. Maintains confidentiality of all patient and medical center-related communications and documents.
2. Maintains clinical and management skills and expands knowledge base through participation in continuing education programs/inservices.
3. Keeps informed of changes in practice through organizational participation and reading current literature.
4. Represents Nursing Services and the medical center as a responsible professional in appearance and demeanor.
5. Performs required duties in accordance with prescribed hospital policies and procedures.
6. Maintains ACLS and BCLS/CPR bi-annually and other pertinent certifications.
7. Assesses personal learning needs and utilizes available resources in self-development.
8. Maintains membership and participates in the Bay Area Administrative Nurse Supervisor organization and other professional organizations.
9. Maintains a positive attendance record.
10. Makes reasonable efforts to inform and comfort patients and their significant others.
11. Notifies appropriate personnel of any injury, unusual occurrence, necessary repairs, etc.
12. Assesses personal learning needs and utilizes available resources in self-development including new equipment and products used in the performance of the job.
OTHER SKILLS, ABILITIES & KNOWLEDGE:
AHMC- Seton Medical Center has a long tradition of providing patient-centered, quality care and a commitment to clinical excellence and our community. Founded in 1893, the 357-bed medical center now serves 1.5 million residents of San Francisco and northern San Mateo County with comprehensive inpatient and outpatient medical specialties, as well as emergency and urgent care services. Its sister facility, Seton Coastside, is a 116-bed skilled nursing complex offering inpatient care and the only 24-hour standby Emergency Department on the Pacific Coast between Daly City and Santa Cruz. We pride ourselves on improving the health and well-being of our patients, community, and populations, we serve with high quality community partnerships, and continuous innovation to our health care delivery system and this is why we need caring, committed people on our team - like you. Join us on our mission to deliver the safest and highest quality patient-centered care