Under the supervision of the Admitting Supervisor and the Manager of Admitting, the Admissions Representative is responsible for interviewing the patient or patient’s representative to obtain information for admission to the hospital. The Patient Representative is to display courtesy with all patients, staff and visitors and work in a cooperative manner to fulfill the goals of the department and the hospital.
Demonstrates hospital telephone etiquette by answering the phones promptly, courteously by stating your name, Department and your greeting.
Follows all Department and Hospital policies and procedures.
Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgement and arrives at sound decisions.
Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job‑related hazards.
Follows the hospital exposure control plans/blood borne and airborne pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Interviews the patient or patient’s representative to obtain required identifying information such as patient’s name, address, birth date, telephone number, place of employment, occupation, persons to notify in case of emergency, advance directive status, insurance coverage and guarantor. Participates in staff meetings, as determined by the manager.
Approximates patient’s financial responsibility. Makes collection attempt where the patient has financial liability.
High School diploma or equivalent.
Two years of related clerical experience in a medical setting preferred