Responsibilities

Performance Standard

Coordination of Unit Functioning

§  Assists the Unit Director in identifying equipment and supply needs for the unit.

§  Assists the Unit Director of identifying problems with equipment utilization.

§  Identifies nursing problems for investigation.

§  Coordinates staff schedule.

§  Reviews/revises policies and procedures.

§  Serves as a resource to other nursing staff for problem-solving.

§  Helps others to use hospital resources.

§  Reviews hours worked payroll reports (KRONOS).

§  Communicates with other departments as needed to provide efficient and appropriate patient care.

§  Supports management decisions.

§  Demonstrates knowledge of resource consumption, to include utilization of resources, procedures and lengths of stay; actively intervenes as needed.

Leadership

§  Supports the mission, vision and philosophy at WHMC.

§  Pro-actively identifies problems and participates in solutions; follows up as appropriate.

§  Observes and evaluates unit staff’s ability to perform assigned duties and provides feedback to director as needed.

§  Assists individual staff members in identifying their own learning needs.

§  Assists in completing performance appraisals for selected staff as delegated by Unit Director.

§  Participates in interviews of potential employees.

§  Under the direction of the Unit Director, may hire, counsel, suspend and/or terminate staff.

§  Maintains nursing hours according to set standards.

§  Participates in assigned committees/task forces.

§  Takes lead on projects and completes in a timely manner.

Patient Care – assessment

§  Rounds on all patients daily.

§  Serves as a role model in assessment skills.

§  Assesses the care being delivered to patients on assigned unit in accordance with policies, procedures and standards of care of WHMC.

Patient Care – Planning

§  Serves as a role model in planning skills.

§  Recommends discharge planning needs/issues to appropriate case management staff.

§  Contributes to the development of more complex patient care plans.

§  Serves as a resource to staff for complex patients.

§  Attends interdisciplinary case conferences as assigned.

Patient Care – Implementation

§  Serves as role model in patient care and patient/ family/significant other teaching.

§  Assigns staff RNs to participate in routine case management meetings.

§  Supervises, supports and coaches others in utilizing the nursing process with all patients on the unit.

§  Utilizes the patient care plan as a communication tool.

§  Assists others in utilizing available care planning resources; assigns RNs to attend and participate in multidisciplinary case management meetings.

§  Demonstrates nursing process consistently with all patients.

§  Utilizes other health team members as resources.

Patient care – Evaluation

§  Reviews nursing process documentation done by unit personnel, as delegated by the Unit Director.

§  Assists the Unit Director in identifying unit educational needs in relation to the nursing process.

§  Assists the Unit Director and staff to evaluate outcomes of patient care conferences in terms of productivity and interaction of group members.

§  Monitors and evaluates the quality of care being delivered to patients on assigned unit.

§  Monitors the quality of and outcomes of patient/ family teaching done on assigned unit.

Customer Service

§  Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients, physicians and other customers.

§  As observed, all interactions are conducted in a professional manner; is supportive and consistently demonstrates the Target 100 standards.

§  Promptly addresses all negative patient complaints with the appropriate staff person or department to ensure satisfactory resolution.

§  Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.

§  Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).

§  Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon requires; offers constructive suggestions rather than complaints).

§  Consistently displays cheerful and positive attitude.

§  Unit customer service scores consistently meet or exceed hospital/unit benchmark.

Performance Improvement

§  Serves as a role model in implementing the PDCA (Plan, Do, Check, Act) methodology.

§  Errors, inefficiencies and inaccuracies are brought to management’s attention, with suggestions for improvement.

§  Measures and collects data and reports progress against quality goals.

§  Assists Unit Director with regulatory preparations and compliance.

§  Assures that all PI studies and audits are completed each shift or as required by the particular PI iniative.

Professional conduct

§  Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the unit on an as-needed basis or as determined by management.

§  Follows established hospital and department policies.

§  Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.

§  Communicates well with supervisor, reporting problems with equipment, supplies or procedures.

§  Maintains confidentiality as related to job responsibilities.

§  Exhibits willingness to resolve problems as they arise.

§  Consistently projects positive professional image through appearance and behavior.

Professional growth and development

§  Sets goals for self; meets with Unit Director to evaluate progress on own plans and goals for self-development for professional growth.

§  Evaluates own clinical leadership skills in terms of patient/staff outcomes observed.

§  Completes Annual Updates and Ethics Training within established time frames.

§  Completes general and departmental orientation within established time frames.

§  Attends 80% of unit staff meetings and inservice programs.

§  Maintains licensure/certification as appropriate.