The Clinical Manager is responsible for providing direction and clinical supervision of patient care for specified unit, patient population and assigned staff. The Clinical Manager is a professional caregiver with requisite clinical and supervisory experience, which promotes an atmosphere that is responsive to the needs of patients, nursing and medical staff, and will assume oversight of the unit as necessary. The Clinical Manager will provide education and training to improve the clinical competencies of the staff. The Clinical Manager is knowledgeable about and promotes the philosophy, goals and objectives of the department.

ASSESSMENT/REASSESSMENT

• Demonstrates understanding of unit population including disease process, disabilities, illness, nutrition, treatment and intervention. Coordinates care on the unit.
• Demonstrates ability to adequately staff the department according to acuity of patient population.
• Reviews shift assignments, documentation, and ensure extra shift duties are completed for regulatory compliance.
• Functions as a role model by demonstrating competency in clinical judgement, technical ability and psychomotor skills.
• Facilitates timely and appropriate admissions, discharges, and transfers.
• Demonstrates knowledge of assessment, planning implementing and evaluation of patient care and staff performance.

PATIENT SAFETY

• Assures staff compliance with local, state, and federal law and regulatory requirements
• Reviews medication compliance records, Narcotic sheets, and medication reconciliation forms for discrepancies.
• Assures staff compliance with National Patient Safety Goals
• Reviews for staff compliance with quality indicators such as but not limited to: blood glucose machine, crash cart checks, vigilance checks etc.
• Completes administrative reports per policy and procedures.
• Coaches/Counsels staff for compliance to all regulatory standards and hospital policies.

COORDINATION OF UNIT FUNCTIONING
• Assists the Unit Director in identifying equipment and supply needs for the unit.
• Assists the Unit Director of identifying problems with equipment utilization.
• Identifies nursing problems for investigation.
• Coordinates staff schedule.
• Reviews/revises policies and procedures.
• Serves as a resource to other nursing staff for problem solving.
• Helps others to use hospital resources.
• Reviews hours worked payroll reports.
• Communicates with other departments as needed to provide efficient and appropriate patient care.
• Supports management decisions.
• Demonstrates knowledge of resource consumption, to include utilization of resources, procedures and lengths of stay; actively intervenes as needed.
• The Clinical Manager, on occasion, may need to assist with patient care needs. For example, covering unscheduled absences if unable to find additional staffing.
LEADERSHIP
• Supports the mission, vision and philosophy at SGVMC.
• Proactively identifies problems and participates in solutions; follows up as appropriate.
• Observes and evaluates unit staff’s ability to perform assigned duties and provides feedback to director as needed.
• Assists individual staff members in identifying their own learning needs.
• Assists in completing performance appraisals for selected staff as delegated by Unit Director.
• Participates in interviews of potential employees. Assist in retaining nursing department staff.
• Under the direction of the Unit Director, may hire, counsel, suspend and/or terminate staff.
• Maintains nursing hours according to set standards.
• Participates in assigned committees/task forces.
• Takes lead on projects and completes in a timely manner.
• PATIENT CARE – ASSESSMENT
• Rounds on all patients daily.
• Serves as a role model in assessment skills.
• Assesses the care being delivered to patients on assigned unit in accordance with policies, procedures and standards of care of SGVMC.

PATIENT CARE – PLANNING
• Serves as a role model in planning skills.
• Recommends discharge planning needs/issues to appropriate case management staff.
• Contributes to the development of more complex patient care plans.
• Serves as a resource to staff for complex patients.
• Attends interdisciplinary case conferences as assigned.

PATIENT CARE – IMPLEMENTATION
• Serves as role model in patient care and patient/ family/significant other teaching.
• Assigns staff RNs to participate in routine case management meetings.
• Supervises, supports, and coaches others in utilizing the nursing process with all patients on the unit.
• Utilizes the patient care plan as a communication tool.
• Assists others in utilizing available care planning resources; assigns RNs to attend and participate in multidisciplinary case management meetings.
• Demonstrates nursing process consistently with all patients.
• Utilizes other health team members as resources.

PATIENT CARE – EVALUATION
• Reviews nursing process documentation done by unit personnel, as delegated by the Unit Director.
• Assists the Unit Director in identifying unit educational needs in relation to the nursing process.
• Assists the Unit Director and staff to evaluate outcomes of patient care conferences in terms of productivity and interaction of group members.
• Monitors and evaluates the quality of care being delivered to patients on assigned unit.
• Monitors the quality of and outcomes of patient/ family teaching done on assigned unit.
CUSTOMER SERVICE
• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients, physicians and other customers.
• As observed, all interactions are conducted in a professional manner; is supportive and consistently demonstrates the Target 100 standards.
• Promptly addresses all negative patient complaints with the appropriate staff person or department to ensure satisfactory resolution.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon requires; offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.
• Unit customer service scores consistently meet or exceed hospital/unit benchmark.
PERFORMANCE IMPROVEMENT
• Serves as a role model in implementing the PDCA (Plan, Do, Check, Act) methodology.
• Errors, inefficiencies and inaccuracies are brought to management’s attention, with suggestions for improvement.
• Measures and collects data and reports progress against quality goals.
• Assists Unit Director with regulatory preparations and compliance.
• Assures that all PI studies and audits are completed each shift or as required by the particular PI initiative.

PROFESSIONAL CONDUCT
• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the unit on an as-needed basis or as determined by management.
• Follows established hospital and department policies.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with supervisor, reporting problems with equipment, supplies or procedures.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
PROFESSIONAL GROWTH AND DEVELOPMENT
• Sets goals for self; meets with Unit Director to evaluate progress on own plans and goals for self-development for professional growth.
• Evaluates own clinical leadership skills in terms of patient/staff outcomes observed.
• Completes Annual Updates and Ethics Training within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of unit staff meetings and in-service programs.
• Maintains licensure/certification as appropriate.

EDUCATION/TRAINING/EXPERIENCE
Graduate of a School of Nursing
Excellent verbal and written communication skills
Minimum two years experience in clinical area required
Experience in a supervisory capacity preferred
BSN required, Masters preferred

LICENSES/CERTIFICATIONS
CURRENT CALIFORNIA RN LICENSE
CURRENT BLS CARD
CURRENT ACLS