This position is responsible for the overall improvement of the hospital wide Patient Satisfaction program. Including but not limited to patient grievance management, staff training and development related to patient satisfaction, monitoring the Press Ganey and HCAPS survey systems, trending results and reporting to executive leadership.
This position requires a full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).
Position Responsibilities
Minimum Job Requirements:
Education:
Bachelor’s degree in business or healthcare field preferred.
Experience:
Minimum three years experience in a hospital setting required.
Previous experience in a patient satisfaction domain.
Preferred Experience:
Licenses/Certifications: NONE
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