Responsibilities

Performance Standard

Performs computer related test request and processing functions

a) Processes order entry accurately and efficiently. Checks with references as needed.  b) All programs are in correct sequence, timely and run to completion.  c) Processes LIS billing in a timely manner.

Collects blood specimens by venous and capillary puncture.

a) Proper adequate, specimen collected.  b) Patients satisfied with performance and courtesy.

Assists with technical functions.

a) Demonstrates ability to operate centrifuge. Pours off appropriate samples for reference lab send-out. Ability to verify specimen requirement with references as needed.  b) Completes assigned tasks satisfactorily and in a timely manner.

Communicates with patients, employees, doctors etc.

a) Communications are courteous, timely and effective.

Performs clerical functions.

a) Clerical functions are completed accurately and in a timely manner.  b) inventory control – monitor and orders supplies in a timely manner.  c) Files manual reports in a correct and timely manner.

Professional Conduct

a) Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.  b) Follows established hospital and department policies.  c) No more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation.  d) Demonstrates the philosophy of team concept.  e) Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.  f) Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.  g) Maintains confidentiality as related to job responsibilities.  h) Exhibits willingness to resolve problems as they arise.  I) Consistently projects positive professional image through appearance and behavior.  j) Attends 75% of staff meetings or reads and initials minutes.  k) Completes assigned work within shift.

Guest/Interdepart-mental Relations

a) As observed by representatives of management, all interactions are conducted in a professional manner.  b) Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.  c) Consistently exhibits appropriate phone protocol (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).  h) Consistently displays cheerful and positive attitude.

Professional Growth and Development

a) Completes annual safety updates within established time frames.  b) Completes general and departmental orientation within established time frames.  c) Attends 80% of in-service programs.  d) Maintains licensure/certification as appropriate.

Performance Improvement

Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other “customers”. Errors, inefficiencies and inaccuracies are brought to management’s attention with suggestions for improvement. Develops innovative solutions to departmental problems. Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital. Maximizes efficiency in all departmental operations. Measures progress against quality goals.

Qualifications:

A.                  Minimum Education:  HIGH SCHOOL GRADUATE

B.                  Minimum Experience: 2 YEARS ACUTE HOSPITAL EXPERIENCE

C.                  Required Certification/Registration:  CALIFORNIA CERTIFIED PHLEBOTOMY                               TECHNICIAN (CPT OR CPA) LICENSE REQUIRED, BLS