Responsibilities
- Communicates with pharmacists, nurses, patients, physician and other ancillary personnel. Resolves all problems within scope of technician responsibilities and duties and refers all problems outside of the scope to pharmacists.
- Supports pharmacy personnel. Runs fill list and fills patients' cassettes. Delivers and exchanges cassettes. Fills and exchanges stock medication trays. Returns to stock discharge meds and items left out, keeping pharmacy clean and neat. Restocks UD pick bins in dispensing area. Runs IV labels, fills IVS and delivers IVS. Processes charges and enters into computer. Files billing and pulls discharges. Enters patients orders into the computer. Fills department orders. Checks stock and reorders. Prints and distributes MARs. Enters TCU/SNF charges from the fill list and narcotic sheets. Answers phone and requests at the door.
- Coordinates the training of all new pharmacy technicians. Provides instruction so that within 4 to 6 weeks, new technicians are proficient in all technician responsibilities.
Professional Conduct
- Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.
- Follows established hospital and department policies.
- No more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation.
- Demonstrates the philosophy of team concept.
- Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
- Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.
- Maintains confidentiality as related to job responsibilities.
- Exhibits willingness to resolve problems as they arise.
- Consistently projects positive professional image through appearance and behavior.
- Attends 75% of staff meetings or reads and initials minutes. Completes assigned work within shift.
Guest/Interdepartmental Relations
- As observed by representatives of management, all interactions are conducted in a professional manner.
- Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
- Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful).
- Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
- Consistently displays cheerful and positive attitude.
Professional Growth and Development
- Completes annual safety updates within established time frames.
- Completes general and departmental orientation within established time frames.
- Attends 80% of in-service programs.
- Maintains licensure/certification as appropriate.
Performance Improvement
- Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other "customers". Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement. Develops innovative solutions to departmental problems. Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital. Maximizes efficiency in all departmental operations. Measures progress against quality goals.