POSITION SPECIFIC DUTIES (other duties may be assigned)

1

Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate.

2

Answers telephones using name, department, and title. Screens calls appropriately and refers callers to the correct staff member, patient, department, and/or resource in a timely manner. Makes every attempt to answer phones within three rings. Monitors time individuals may be on hold and reassures them that their calls have not been forgotten. Takes clear, accurate, concise phone messages. Consistently available to answer phones.  Seeks coverage when away from the work area.

3

Relays messages in a timely manner, opens and delivers mail as appropriate.

4

Maintains a neat and organized work environment.

5

Provides clerical support within the department. Transcribes physician’s orders and enters them into the computer for implementation and ancillary department follow through. Asks questions in advance to gain clear understanding of the project(s). Completes assignments accurately and within the agreed time frame. 

6

Schedules/arranges diagnostic tests/procedures as ordered and informs the staff of required preparation as appropriate.

7

Assures timely and accurate entry of patient information into computer system regarding transfers and discharges.

8

Assembles, maintains, stuffs, and thins medical records in a neat and timely manner.  Files all forms/reports in the appropriate order. Copies required components of the medical record for transfer to other facilities or units. Sends charts to medical records in a timely manner at the time of discharge.

9

Maintains unit specific statistics, admission/discharge logs and other record keeping books as required. Completes all statistics, logs and records, accurately, neatly and legibly and within the agreed time frame. 

10

Copies, collates, and assembles the department’s printed material (e.g., patient educational information, etc.) as required.

11

Performs routine clerical duties as directed to ensure accurate and timely support on various unit and Nursing Service projects.

12

Ensures office supplies and department equipment are available and maintained by checking inventory, preparing, and sending appropriate requisitions and work orders, and conducting routine maintenance of office equipment. Maintains appropriate stock levels by ordering supplies in advance. Puts supplies away in the appropriate storage area, in a timely and orderly fashion.

13

Maintains confidentiality of all patient and hospital related information, communications and documents.

14.

Adheres to the departmental and medical center policies on scheduling, overtime, sick time & time off.

15

Arrives punctually, takes appropriate time for breaks and uses sick time appropriately.