Patient Care Activities
- Participates in nursing reports by receiving and contributing to the status report of patients. Communicates abnormal findings or changes in patient status in a timely manner to supervising RN.
- Prepares patient and/or patient room for the admission, transfer or discharge process.
- Provides morning and evening care as well as general care routines such as bathing, personal hygiene, etc. in accordance with established nursing care procedures to assure patients' physical comfort.
- Takes and records vital signs, pulse oximetery, pain level, height, weight (and other measurements, as applicable) in an accurate and precise manner.
- Prepares patients for meals, assists in feeding patients, and distributes water and other nourishment according to patients' needs.
- Performs general care activities. Consistently follows hand hygiene and isolation practice guidelines established at WHMC.
- Makes rounds, anticipates patients' needs and responds to call lights promptly.
- Assumes responsibility for patients' clothing and personal property (prosthetic devices, hearing aides, glasses, etc.), securing items in accordance with established procedure.
- Ambulates patients as per plan of care. Assists with or transports patients as necessary.
- Collects appropriate specimens and labels specimens at the bedside properly. Transports in a proper and timely manner.
- Reports and/or records any changes observed in condition or behavior of the patient.
- Utilizes restraints as per physician order and only as a last resort. Appropriately monitors and assures appropriate device is used. Frequently toilets patients.
- Ambulates patients. Utilizes lift equipment appropriately and safely for all lifts/transports. Applies and utilizes gait belt appropriately to assist patients.
- Ensures accurate and timely documentation using the electronic medical record and assuring uses of own login at all times.
Initiative and Dependability
- Independently performs assigned duties, assists staff in deliver of more complex treatments and procedures.
- Demonstrates initiative by recognizing and performing duties which need to be performed, although not directly assigned.
- Seeks guidance and direction, as necessary, for performance of duties.
- Recognizes and responds to priorities in the patient care process.
- Maintains equipment assigned to patient care and reports malfunctioning of.
- Has the willingness and ability to perform additional duties and responsibilities in different areas of the department or different departments on an as-needed basis or as determined by management.
- Follows established hospital and department policies.
- Demonstrates the philosophy of team concept.
- Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
- Maintains confidentiality as related to job responsibilities.
- Exhibits willingness to resolve problems as they arise.
- Consistently projects positive professional image through appearance and behavior.
- Completes assigned work within shift.
- Complies with time and attendance policy.
- Assists in the orientation of new personnel to the unit. Acts as a buddy for new and/or registry staff.
Customer Service
- As observed, all interactions are conducted in a professional manner; is supportive and consistently demonstrates customer service standards.
- Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
- Consistently exhibits appropriate phone protocol (e.g., answers phone promptly by the 3rd ring, is courteous and helpful).
- Consistently contributes to the team effort (e.g., assists co-workers when need is observed or when required; offers constructive suggestions and ideas, rather than complaints).
- Consistently displays a cheerful and positive attitude. Smiles in all interactions.
- Is present to greet all new admissions. Welcomes and Orients patient to the room and surroundings. Provides essential supplies for each patient.
- Rounds hourly on patients & families focusing on pain, positioning, toileting (potty) and patient safety. Responds promptly to patient calls.
- Utilizes AIDET (acknowledge, introduction, duration, explanation, thank you) in all communications with patients and staff.
- Utilizes Onstage/Backstage techniques for communication wit patient, family and hospital staff.
- Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other customers.
Quality
- Is aware of and participates in the performance improvement activities of the department.
- Completes incident reports regarding complaints or other issues.
- Actively promotes a culture of safety by speaking up when safety concerns are identified, following safety policies and procedures such as fall precautions, infant security, aspiration precautions and HAI prevention.
- Participates in departments "Survey Ready" effort
Professional Conduct, Growth and Developments.
- Completes Mandatory Requirements (Such as Annual Updates, Employee Health Screenings, license/certification updates and other requirements within established time frames.
- Follows the chain of command.
- Attends 80% of department meetings, inservice programs and training. Implements practices.
- Ensures that professional licensure/certification responsibilities are completed timely as appropriate.
Unit Specific Job Activities & Competencies
- Demonstrates appropriaate application of restraints when ordered by a physician and supervised by the RN.
- Positioning orthopaedic patients (i.e. total knee/hip)