Patient Transportation
- Identification of patient by use of I.D. band.
- Cognizant of patient safety and comfort.
Patient Positioning
- Available for assistance in O.R. rooms. Aware of positional needs E.G., pillow, sand bags, fracture table, etc.
Housekeeping Functions
- Cleans OR rooms in between cases effectively.
Inventory Supplies and Equipment
- Orders and maintains adequate level of stock supplies.
- Rotates sterile supplies as required.
Quality Improvement
- Participates in QI program for surgical service.
- Identifies QI needs in the department.
Professional Conduct
- Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.
- Follows attendance and all other est. hospital/dept. policies.
- No more than 2 written substantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation.
- Demonstrates the philosophy of team concept.
- Participates in staff meetings with suggestions that enhance the work environment and increase productivity.
- Communicates well with supervisor reporting problems with equipment, supplies. Requests assistance as appropriate.
- Maintains confidentiality as related to job responsibilities.
- Exhibits willingness to resolve problems as they arise.
- Consistently projects positive professional image through appearance and behavior.
- Attends 75% of staff meetings or reads and initials minutes.
- Completes assigned work within shift.
Guest/Interdepartmental Relations
- As observed by representatives of management, all interactions are conducted in a professional manner.
- Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
- Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful).
- Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
- Consistently displays cheerful and positive attitude.
Professional Growth and Development
- Completes annual safety updates within established time frames.
- Completes general and departmental orientation within established time frames.
Performance Improvement
- Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other "customers". Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement. Develops innovative solutions to departmental problems. Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital. Maximizes efficiency in all departmental operations. Measures progress against quality goals.
Age Specific Competencies
- Pediatric & Geriatric
- Prepares and sets up age appropriate equipment and supplies.
- Assesses need for additional safety measures to be taken.