The Patient Experience Liaison functions to promote and improve patient experience by managing and executing customer service strategies and initiatives throughout the organization.  They collaboratively work with other patient advocates, nursing and ancillary staff and other care partners to support the growth and development of staff, support operations, provide education and training, and assist in marketing the hospital and organization.

The staff member will demonstrate a positive attitude at all time, professional courtesy at all times and will role-model excellent verbal, and nonverbal communication skills.  They will conduct daily rounds, discharge follow-up phone call, analyzes data regarding processes.

Associate or Bachelors degree in a related field preferred.  Bilingual communication skills in Spanish is highly desirable.  Current BLS certification.  Current EMT or C.N.A. certificate preferred.  Management of assaultive behavior within 3 months of hire.  Minimum 1 year experience in health care, preferably in an acute care hospital is required.  Prior customer service experience preferred.