Acts as administrative representative on assigned shifts.
- Liaises with employees, medical staff, patients/families and the public.
- Troubleshoots and resolves problems.
- Interprets hospital policy.
- Coordinates activities over all hopsital departs.
- Consults with appropriate manager to resolve problems in their areas.
- Consults with Administration On-Call to resolve problems and notifies Administration On-Call of appropriate issues.
Responsible for the effective management of patient care on assigned shifts.
- Coordinate the clinical and managerial activities for a specific shift utilizing the principles of participatory management.
- Provides personnel to ensure adequate staffing in accordance with Matrix and Acuity standards.
- Provides clinicalresources as needed to the staff trough direct clinical intervntion or provision of appropriate clinical expertise.
- Provides input for staff evaluations.
- Identifies learning needs of staff.
- Assumes responsibility of admitting nurses by effectively triaging patients to facilitate quality patient care.
Contributes toward attainment of hospital and departmental goals and objectives.
- Maintains information flow regarding Nursing and hospital activities.
- Completes all documentation and reports on a timely basis.
- Participates in resolving interdepartmental and intradepartmental system problems.
- Counsels employees in accordance with hospital policy and employment laws.
- Participates in a nursing or hopsital committee and attends Supervisor Monthly Meeting.
- Provides input for resolution of identified problems.
Professional Conduct
- Employee has the willingness and ability to perform additional duties and responsibilitites in different areas of the department on an as-needed basis or as determined by management.
- Follows established hospital and department policies.
- No more than 2 written subtantiated complaints representing a breach of policy, procedure or professional behavior since last evaluation.
- Demonstrates the philosophy of team concept.
- Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
- Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.
- Maintains confidentialty as related to job responsibilities.
- Exhibits willingness to resolve problems as they arise.
- Consistently projects positivie professional image through appearance and behavior.
- Attends 75% of staff meetings or reads and initials minutes.
- Completes assigned work within shift.
Customer Service/Guest/Interdepartmental Relations
- Represents administration during shift by addressing and resolving customer service issues or concrns.
- Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other customers.
- Documents all customer service concerns and actions taken. Recomends follow-up if appropriate.
- As observed by representatives of management, all interactions are conducted in a professional manner.
- Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
- Consistently exhibits appropriate phone protocol (e.g., answers phones promptly, is courteous and helpful).
- Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
- Makes customer service rounds.
Professional Growth and Development
- Completes annual safety updates within established time frames.
- Completes general and departmental orientation within established time frames.
- Attends 80% of in-service programs.
- Maintains licensure/certification as appropriate.
Performance Improvement
- Responsible for the effective quality of patient care on assigned shifts.
- Troubleshoots and resolves all technical equipment; patient and personnel problems.
- Responds to emergencies and trauma; ensures proper function of personnel.
- Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement. Develops innovative solutions to departmental problems.
- Identifies methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital. Reports findings.
- Maximizes efficienty in all departmental operations.