Assists the Unit Director in identifying
equipment and supply needs for the unit.
▪ Assists the Unit Director of identifying
problems with equipment utilization.
▪ Identifies nursing problems for investigation.
▪ Coordinates staff schedule.
▪ Reviews/revises policies and procedures.
▪ Serves as a resource to other nursing staff for
problem-solving.
▪ Helps others to use hospital resources.
▪ Reviews hours worked payroll reports
(KRONOS).
▪ Communicates with other departments as
needed to provide efficient and appropriate
patient care.
▪ Supports management decisions.
▪ Demonstrates knowledge of resource
consumption, to include utilization of resources,
procedures and lengths of stay; actively
intervenes as needed.

LEADERSHIP

▪ Supports the mission, vision and philosophy at WHMC.
▪ Pro-actively identifies problems and participates in solutions; follows up as appropriate.
▪ Observes and evaluates unit staff’s ability to perform assigned duties and provides feedback to director as needed.

Assists individual staff members in identifying their own learning needs.
▪ Assists in completing performance appraisals for selected staff as delegated by Unit Director.
▪ Participates in interviews of potential employees.
▪ Under the direction of the Unit Director, may hire, counsel, suspend and/or terminate staff.
▪ Maintains nursing hours according to set standards.
▪ Participates in assigned committees/task forces.
▪ Takes lead on projects and completes in a timely manner.

PATIENT CARE – ASSESSMENT
▪ Rounds on all patients daily.
▪ Serves as a role model in assessment skills.
▪ Assesses the care being delivered to patients on assigned unit in accordance with policies, procedures and standards of care of WHMC.

PATIENT CARE – PLANNING
▪ Serves as a role model in planning skills.
▪ Recommends discharge planning needs/issues to appropriate case management staff.
▪ Contributes to the development of more complex patient care plans.
▪ Serves as a resource to staff for complex patients.
▪ Attends interdisciplinary case conferences as assigned.

PATIENT CARE – IMPLEMENTATION
▪ Serves as role model in patient care and patient/ family/significant other teaching

Assigns staff RNs to participate in routine case management meetings.
▪ Supervises, supports and coaches others in utilizing the nursing process with all patients on the unit.
▪ Utilizes the patient care plan as a communication tool.
▪ Assists others in utilizing available care planning resources; assigns RNs to attend and participate in multidisciplinary case management meetings.
▪ Demonstrates nursing process consistently with all patients.
▪ Utilizes other health team members as resources.

PATIENT CARE – EVALUATION
▪ Reviews nursing process documentation done by unit personnel, as delegated by the Unit Director.
▪ Assists the Unit Director in identifying unit educational needs in relation to the nursing process.
▪ Assists the Unit Director and staff to evaluate outcomes of patient care conferences in terms of productivity and interaction of group members.
▪ Monitors and evaluates the quality of care being delivered to patients on assigned unit.
▪ Monitors the quality of and outcomes of patient/ family teaching done on assigned unit.

CUSTOMER SERVICE
▪ Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients, physicians and other customers.

professional manner; is supportive and consistently demonstrates the Target 100 standards.
▪ Promptly addresses all negative patient complaints with the appropriate staff person or department to ensure satisfactory resolution.
▪ Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
▪ Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).
▪ Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon requires; offers constructive suggestions rather than complaints).
▪ Consistently displays cheerful and positive attitude.
▪ Unit customer service scores consistently meet or exceed hospital/unit benchmark.

PERFORMANCE IMPROVEMENT
▪ Serves as a role model in implementing the PDCA (Plan, Do, Check, Act) methodology.
▪ Errors, inefficiencies and inaccuracies are brought to management’s attention, with suggestions for improvement.
▪ Measures and collects data and reports progress against quality goals.
▪ Assists Unit Director with regulatory preparations and compliance.
▪ Assures that all PI studies and audits are completed each shift or as required by the particular PI iniative.

PROFESSIONAL CONDUCT
▪ Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the unit on an as-needed basis or as determined by management.
▪ Follows established hospital and department policies.
▪ Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
▪ Communicates well with supervisor, reporting problems with equipment, supplies or procedures.
▪ Maintains confidentiality as related to job responsibilities.
▪ Exhibits willingness to resolve problems as they arise.
▪ Consistently projects positive professional image through appearance and behavior.

PROFESSIONAL GROWTH AND DEVELOPMENT
▪ Sets goals for self; meets with Unit Director to evaluate progress on own plans and goals for self-development for professional growth.
▪ Evaluates own clinical leadership skills in terms of patient/staff outcomes observed.
▪ Completes Annual Updates and Ethics Training within established time frames.
▪ Completes general and departmental orientation within established time frames.
▪ Attends 80% of unit staff meetings and inservice programs.
▪ Maintains licensure/certification as appropriate.

• Minimum Education:  BSN preferred.

• Minimum Experience: One year acute care RN experience; Med/Surg Charge/Supervisory experience preferred.
• Required Certification/Registration: Current R.N. license, BLS required; specialty certificate preferred.