Service/Leadership

• Makes effective decisions that move the organization toward its vision and achieve the organization’s goals.
• Integrates department services with other departments to assure coordinated hospital operations.
• Communicates effectively in writing and verbally to ensure understanding.  Leads through listening, questioning, etc. 
• Supports staff through monthly department meetings (10/year).
• Effectively leads his/her group through change, dealing positively with resistance to change.
• Effective in team building, conflict mediation and negotiation.  
• Demonstrates the willingness and ability to perform additional duties and responsibilities in different areas of the hospital on an as-needed basis or as determined by senior management.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
• Completes assigned work on time.
• Has read, understands, signed and conducts his/herself in accordance with the Standards of Conduct.
• Models the organization’s values.  Supports Target 100 by assisting and supporting initiative implementation and encourages employee involvement.

Quality

• Demonstrates an understanding of customer needs.  Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers.
• Develops and implements policies and procedures that guide and support the provision of services.  Reviews and revises policies and procedures at least annually.
• Takes a system approach to problem-solving and process improvement that involves staff.
• Understands regulations applicable to own area(s) of responsibility.  Achieves substantial compliance following reviews, inspections, etc.
• Demonstrates an understanding of the importance of data to improve processes and customer satisfaction.  Quickly identifies customer service trends and modifies department processes and/or necessary interventions to improve the hospital’s PSMS scores.
• Effectively prepares and monitors indicators for quality and continuous improvement.

Growth

Organizational:

• Demonstrates foresight in planning for changes in services, work demands and staffing.
• Aligns departmental planning with the strategic plan of the organization.

Individual:

• Demonstrates initiatives to improve own capabilities as a leader.
• Sets goals for self; meets with senior manager to evaluate progress.
• Remains current in professional field.
• Attends 90% of required meetings.
• Maintains licensure, certification as appropriate.

Cost

• Maintains licensure, certification as appropriate.
• Effectively uses financial information for strategic and operational decision-making.
• Reads and correctly interprets financial data.
• Understands and effectively manages the budgeting process, including staffing and supplies.
• Consistently remains within established budget SWB/PAPD and supplies/PAPD.
• Monitors and manages employee time and attendance records (KRONOS) for accuracy and timeliness through either electronic or manual systems.
• Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital.

People

• Demonstrates an understanding of the costs associated with an unsafe environment and works to minimize risk.
• Assumes a proactive role in the reduction of workers’ compensation injuries in the department by appropriate and timely employee education, investigations and follow-up.  Assures employees utilize proper ergonomics (body mechanics, exercises, and workstation).
• Understands and effectively administers human resource policies and procedures.
• Understands and complies with employment laws (EEO, FMLA, ADA, etc.).
• Effectively coaches, counsels and disciplines employees.  Provides ongoing feedback to staff.
• Effectively interviews and selects competent and qualified staff.
• Effectively supervises, delegates, schedules and assigns work to achieve goals.
• Effectively orients, trains and develops staff.  Demonstrates commitment to staff’s continual learning, growth and development.  This includes assuring staff requirements are met on time (e.g., new employee orientation, initial/annual ethics, annual updates).
• Assesses qualifications and competency and evaluates staff and contracted staff.  Conducts employee performance evaluations on time.
• Effectively administers policies and procedures regarding safety, environmental health, and risk management.
• Demonstrates an understanding of turnover relative to department.  Works to minimize controllable turnover.