POSITION SUMMARY
The Emergency Room Technician, as a member of a multidisciplinary health team, assists in emergency patient
care under the supervision of a Registered Nurse, and focuses on patient comfort, hygiene and safety.
This position requires the full understanding and active participation in fulfilling the mission of AHMC-Anaheim
Regional Medical Center and AHMC. It is expected that the employee demonstrate behavior consistent with the
core values of AHMC-ARMC and AHMC. The employee shall support AHMC-ARMC’s strategic plan and goals
and direction of the performance improvement plan. The employee will also be expected to support all
organizational expectations including, but not limited to; Customer Service, Patient’s Rights, Confidentiality of
Information, Environment of Care and AHMC initiatives.

ESSENTIAL JOB FUNCTIONS
A. Under the general supervision of RN, Physician or other care providers,
1. Emergency room technician - I performs assigned procedures according to established guidelines within
the scope of their training including, but not limited to: performing electrocardiogram (EKG); accurate vital sign
measurement and documentation; application of monitor leads, blood pressure cuff and pulse oximeter;
laboratory specimen collection and delivery; POC testing; setting up and assisting with minor medical
procedures and application of orthopedic splints; patient transport and mobilization using safe patient
handling techniques.
2. Emergency room technician – II in addition to the duties above, performs glucose testing and phlebotomy
after advanced training and certification.

B. Communicates perceived changes in patient condition to RN, Physician or other care providers.
C. Performs unit secretary duties as needed.
D. Demonstrates the ability to safely and competently provide care in emergency situations
E. Demonstrates competence in performing duties/responsibilities relating to patient care.
F. Meets population/age specific competencies per unit specific addendum
G. Consistently applies infection control policies/practices.
1. Understands and practices standard precautions for self and others in patient care activities.
2. Understands and practices appropriate disease-specific isolation.
3. Appropriately handles and disposes of sharps (i.e., needles, etc.) as required.
4. Ensures sterility of supplies and equipment.
H. Demonstrates the ability to safely and competently use equipment and supplies for patient care.
I. Monitors supply stock level and restocks supplies as needed. Immediately reports any supply needs to
supervisor.
J. Demonstrates the ability to competently complete clerical activities for the unit.
K. Attends department specific education/training, inservices, and staff meetings.
1. Attends mandatory inservices/educational/training activities.
2. Verifies, by signature/initials, attendance at staff meetings or reading of staff meeting minutes.
3. Submits all required CEUs and paperwork by deadline.
L. Department specific performance improvement project.
1. Actively assists in unit performance improvement monitoring.
2. Knows and understands PDSA model for unit’s Performance Improvement Program.
3. Demonstrates understanding of performance improvement principles in job performance.
M. Provides for psycho-social, spiritual, and cultural needs of the healthcare team.
N. Other duties as assigned.

EDUCATION/TRAINING/EXPERIENCE
One year of acute care experience in an emergency services or related area.
Bilingual (English/Spanish or English/Korean) preferred (as applicable)
Phlebotomy training course & certification
Emergency Medical Technician (EMT) training course & certification preferred 
LICENSES/CERTIFICATIONS
Current Healthcare Provider BLS
Current EMT certificate preferred 
California certification: Certified Phlebotomy Technician (CPT) I or Certified Phlebotomy Technician II
ACLS preferred
PALS preferred
Management of Assaultive Behavior (completion within the initial 3 month period of employment)

ORGANIZATIONAL EXPECTATIONS
A. Meets AHMC customer service expectations
1. Promotes a service culture that exemplifies the Customer Service Standards set forth by ARMC
2. Keeps patient well-being as a top priority

i. Identifies and addresses patient needs and concerns promptly
ii. Communicates with patients and their families in a caring, respectful, and polite manner
1. Ensures that patients and their families understand and are satisfied with any
conversations with staff
2. Keeps conversations concise and proactive.

B. Demonstrates Core Values and supports Mission, Vision and Values and Code of Conduct.
1. Can articulate and demonstrate support for organizational goals, the Mission and Vision of the Institution, and
the core values.
2. Assures patient/family rights are respected and fulfills the Medical Center’s Patient Safety Philosophy.
3. Maintains confidentiality of patient information and Medical Center business matters.
4. Complies with all established policies and procedures.
5. Promotes a positive teamwork environment.
C. Performance Improvement
1. Participates in performance improvement activities.
2. Understands and advocates AHMC initiatives.

JOB DESCRIPTION &
COMPETENCY ASSESSMENT TOOL

D. Safeguards self/others and physical plant and equipment.
1. Demonstrates and understands personal and department role in the security, health, life, and safety plans.
2. Demonstrates and understands their role in the hazardous materials plan and can access information on SDS
(safety data sheets) database.
3. Demonstrates and understands their role in the hospital emergency and disaster plan.
4. Follows procedures for reporting faulty equipment or service problems.