Working under the supervision of the Clinical Manager, the Emergency Room Technician performs various patient care activities necessary in caring for the personal needs and comfort of the patients. As a member of a multidisciplinary health team, assists in emergency patient care under the supervision of a Registered Nurse, and focuses on patient comfort, hygiene and safety. This position requires the full understanding and active participation in fulfilling the mission of Whittier Hospital Medical Center and AHMC. It is expected that the employee demonstrates behavior consistent with the core values of Whittier Hospital Medical Center. The employee shall support AHMC-WHMC strategic plan and goals, and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to; Customer Service, Patient’s Rights, Confidentiality of Information, Environment of Care and WHMC initiatives.

Patient Care Activities

• Explains and performs basic care as directed by the RN or physician while meeting the patient basic physical, psychosocial and spiritual needs.
• Monitors, reports change in patient's condition and seek guidance of the RN or physician.
• Maintains and stock supplies at bedside. Orders supplies from purchasing as needed.
• Prepares patients for examination, admission, discharge, diagnostic procedures or transfers to another facility while remaining aware of patient's rights.
• Cleans the department, prepares the patient care area for the next patient to be seen and treated.
• Transport non-critical patients and assist RN in transporting patients to their assigned room.
• Performs 12 lead EKG per policy.
• Cleans wounds under direction of RN/Physician.
• Applies orthopedic devices, instructs or demonstrates care of devices and/or gait training under the direction of the RN.
• Renders post mortem care.
• Performs visual acuity and prepares the patient for eye exams.
• Adheres to infection control policies and procedures.
• Maintains patient safety by checking equipment, using side rails, posey jackets, and safety restraints.
• Knowledgeable of all hospital emergency codes and procedures, including hospital disaster and fire plan.
• Breaks down trays after use and cleans instruments to be sterilized.
• Administers to the patients needs for personal hygiene, comfort and nutrition.
• Provide for a safe environment by proper placement and disposal of equipment and supplies.

Professional Conduct

• Independently performs assigned duties, willingly assist staff in delivery of more complex treatment and procedures.
• Recognizes and performs duties which need to be performed, although not directly assigned.
• Seek guidance and direction as necessary for performance of duties.
• Recognizes and respond to priorities in the patient care progress.
• Demonstrates flexibility in response to unexpected changes in volume, emergencies, staffing or scheduling.
• Adheres to dress codes and appears in manner that is appropriate for professionals.
• Encourages and utilizes communication with others that is appropriate for professionals.
• Communicates well with manager/supervisor reporting problems with equipment, supplies or procedures. Request assistance as needed.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Attends 75% staff meetings.
• Complete assigned work within shift.

Customer Service

• As observed all interactions are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).
• Consistently contributes to the team effort (e.g. assists co-workers when need is observed or upon request, offers constructive complaints).
• Consistently displays cheerful and positive attitude.
• Demonstrated respect and cooperation in all staff relationships and a genuine willingness to prevent and resolve interpersonal conflicts.

Professional Growth and Development

• Completes annual updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of in-service programs.
• Maintains licensure/certification as appropriate.

Performance Improvement

• Maximizes efficiency in all departmental operations.
• Measures progress against quality goals.

• Minimum Education: Graduate of state certified medical assistant, EMT or C.N.A program.
• Minimum Experience: 1 year acute care experience preferred.
• Required Certification/Registration: BLS, MAB, 12 lead experience preferred.