The Director of Laboratory Services is responsible for setting the vision and direction for the departments and for establishing and maintaining a culture of excellence. The Director has accountability for the planning, coordination, direction, organization and evaluation of the respective departments. The Director maintains equipment, procedures, departmental systems and processes according to current technology.

Responsibilities

• Oversees Laboratory Services
• Assumes responsibility for the departments/services continuous, effective operation and for the improvement of performance
• Manages daily department services.
• Integrates the department/services into the organizations primary functions.
• Integrates and coordinates services with those of other department services to continuously improve the Medical Center’s overall performance.
• Develops and implements policies and procedures that guide and support the provision of services.
• Conducts data analysis, cost projections, and profitability analysis for departments and surgical services to optimize revenue and expenses
• Conducts literature reviews to ensure that clinical and operational practices are evidence based
• Provides service line management including contract reviews and makes concrete recommendations to achieve service line goals.
• Continuously assesses and improves the performance of care and services.
• Anticipates future trends and continuously uses broad knowledge and perspective to create competitive strategies and plans.
• Ensures the delivery of safe, competent, cost effective, quality patient care by planning, organizing, directing, and evaluating service activities within the framework of the Seton Operating System.
• Identifies business strategies and opportunities to improve the value of services provided, improving outcomes, safety, service, and cost.
• Develops operational systems that are capable of achieving growth targets.
• Demonstrates effective business writing skills to produce well-thought out proposals, white papers, and programmatic analysis
• Ensures a safe, efficient, and effective working environment through the on-going development, implementation, maintenance, review, and analysis of work in order to meet targets/goals and the needs of patients, physicians, and staff.
• Demonstrates competency as a clinical manager by planning, organizing and managing the personnel and resources in order to provide the highest quality of care with trained, professional and competent staff in the most cost-effective and productive manner.
• Gathers, analyzes, evaluates and prepares information needs and trends regarding staffing, procedures, equipment, staff education and training toward the service excellence.
• Recommends space and other resources; manages the maintenance programs for all equipment.
• Plans for new technologies and replacement of existing equipment.
• Monitors operational costs and negotiates maintenance contracts.
• Ensures equipment meets State and Federal requirements.
• Ensures equipment is safe for patient use.

Clinical Effectiveness

• Using the clinical effectiveness model, leads improvement efforts that improves clinical outcomes, patient safety, patient satisfaction and appropriate resource utilization.
• Maintains and administers the Seton Operation System for continuous monitoring and improvement of the quality of care and services provided.
• Integrates the measurement of clinical quality and service standards with those of strategic planning and operational standards.
• Promotes a culture of safety, continually evaluating the delivery of care and services that result in eliminating harm.

Fiscal Accountability

• Analyzes statistics and takes appropriate action as necessary, including flexing staff to meet labor standards.
• Implements cost containment measures when applicable.
• Implements revenue enhancement ideas.
• Demonstrates effective time and fiscal management of multiple tasks and competing priorities.

Regulatory Compliance

• Monitors compliance with all applicable external agency regulations and the Corporate Compliance program.
• Ensures compliance of all personnel to safety standards, Hazardous Materials Management program, Risk management/prevention and Infection prevention.

Human Resource Management

• Demonstrates sound personnel management and leadership principles including coaching, teaching, inspiring, forging alliances and collaborating to negotiate resolution of issues.
• Promotes employee growth and development through effective leadership, communication, and use of resources.
• Uses effective interviewing skills to hire qualified, proficient, and compassionate staff.
• Demonstrates awareness of and ability to apply knowledge of current developments in healthcare.
• Participates in and encourages staffs participation in professional organizations.
• Is aware of and understands and values of the diverse local environment. Is sensitive to the impact of varying belief systems on patient care and organizational effectiveness.
• Ensures that staff are annually assessed for competency and performance that are compliant with the organizational values and job description requirements.

Accountability

• Performs active daily management to ensure that operations are efficient and achieve a state of continual regulatory readiness.
• Set and holds standards for performance, patient care delivery, and department operations.
• Maintains confidentiality of all patient and hospital related communications, documents, and records.
• Maintains clinical and management skills and expands knowledge base.
• Performs required duties in accordance with prescribed hospital policies and procedures.
• Maintains a positive attendance record and is prompt in reporting to work.
• Assesses personal learning needs and utilizes available resources in self-development to address learning opportunities.
• Demonstrates active listening skills and treats all contacts with dignity and respect.
• Accomplishes objectives within prescribed time frames by prioritizing and organizing workload.
• Ability to work under stressful situations while maintaining a positive attitude.

QUALIFICATIONS/JOB REQUIREMENTS:

EDUCATION: 

• Master’s degree in affiliated area of responsibility preferred.

EXPERIENCE:

• Five years of clinical experience.
• Five - Ten years of supervisory experience.

CERTIFICATIONS/LICENSURE:

• California CLS license in good standing required.

AHMC Seton Medical Center is a 377 bed facility that encompasses two campuses. The flagship hospital in Daly City has 256 beds and serves the residents of northern San Mateo County and southern San Francisco County. The secondary facility in Moss Beach, CA serves the coastal communities.