Under general over-sight of the Director of Case Management and Social Services, the Lead Medical Social Work Supervisor recruits, orients, trains, supervises and evaluates staff; prepares work schedules and individual assignments for social work staff; provides consultation concerning the most difficult cases; performs individual therapy and group therapy; coordinates a medical social services program; performs administrative duties; participates in hospital committees and community and professional organizations; prepares data and reports as needed; and performs related duties as required.

In collaboration with the Patient Experience staff, will perform purposeful daily rounding on patients and families in the facility to assess patient needs and collaborate with nursing and other staff to ensure that needs are met. The staff member will demonstrate professional courtesy at all times, andwill role-model excellent verbal, and non-verbal communication skills. The employee will respond to basic non-clinical concerns and provide appropriate referral for further assistance when needed. - Completes daily rounds of inpatients and periodic rounds of outpatients/Emergency Department patients. Establishes rapport with patients and families; inquiries regarding satisfaction with care. - Follows up on patient / family concerns, complaints and compliments. Advises Director/Manager/Supervisor for appropriate unit(s). - Maintains the dignity and confidentiality of the patient; serves as a patient advocate. - Maintains confidentiality & safe guards medical records and patient information in accordance with hospital department policies and HIPAA regulations. - Seeks information or asks for assistance from others when necessary in order to assist patient/family. - Responds in a timely manner to critical situations regarding patients, families, and visitors in a professional manner; provides effective communication of these incidents to appropriate personnel. - Demonstrates an ability to assess a situation from a variety of perspectives, consider various alternatives, and choose an appropriate course of action. - Independently recognizes and performs duties which need to be done without being directly assigned. Establishes priorities; organizes work and time to meet them. - Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives. - Accepts constructive criticism in a positive manner. - Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness. - Uses time effectively and constructively. Does not abuse supplies, equipment, and service. - Observes all hospital and departmental policies governing conduct while at work (e.g., telephone and computer use, electronic messaging, smoking regulations, parking, breaks and other related policies). - Understands, respects and displays sensitivity to culture, age and persons with disabilities. - Participates actively and positively affects the outcomes of customer service activities. - Timely notification to Department Manager/Director of potential problems or concerns. When faced with a problem or concern, is proactive by presenting suggested solutions at the time that the Department Manager/Director is made aware of the problem or concern. - Being sensitive to customer’s emotions, thoughts and feelings. - Refraining from negative comments of any kind where the public or other customers can hear. - Taking appropriate actions to resolve the concern. - Effective and timely processing of customers’ requests according to hospital and departmental policies. - Utilizing verbal communication methods, which enable others to clearly understand what is being said. - Utilizing verbal and non-verbal behaviors without being defensive, manipulative, aggressive or controlling. - Using written communication that is legible, timely and at a level based on the position specific requirements. - Listening attentively to ensure effective two-way communication.Expressing and accepting feedback in a professional manner.Interacts with coworkers, other hospital staff, physicians, and the public in a courteous, professional and efficient manner.Establishes good rapport and working relationships with coworkers, other hospital staff, physicians and the publicIndependently recognizes and performs duties which need to be done without being directly assigned.Recognizes and responds to priorities, accepts changes and new ideas. Has insight into problems and the ability to develop workable alternatives.Adheres to attendance and punctuality requirements per hospital policy. Provides proper notification for absences and tardiness. Takes corrective action to prevent recurring absences or tardiness. - Uses time effectively and constructively. Does not abuse supplies, equipment, and service.

Assesses patient/family health problems and resources, takes a leadership role in the development, implementation and outcomes evaluation of a plan for nursing care provided by the nursing team. Provides technical nursing care and interventions to designated patient populations.   This position requires providing service to a geriatric population in a manner that demonstrates an understanding of the functional/developmental age of the individual served.   This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).  

Monitors the admissions, continued stay, and discharge of patients following pre-­established criteria.   Assures that patients meet InterQual criteria from admission to discharge including appropriateness of level of care.   Conducts interdisciplinary care management rounds.  Ensures collaboration between multidisciplinary healthcare team members, primary physician, community agencies, HMOs/PPOs, CCS, etc., whose services may be required and/or related to the care needs of the patient after hospital discharge.  Monitors nursing and medical plans of care/discharge plans and provides appropriate interventions to assure care is appropriate, coordinated and that avoidable patient days are addressed effectively through education, consultation, and counseling as needed.  Ensure patient centered discharge planning and assessment by communicating the appropriate discharge information and instructions to the primary care giver and primary physician and/or follow-up care agency.   Assures patients are transferred to appropriate approved facilities when required.   This position requires providing service to an ill through rehabilitating neonatal through geriatric patient population in a manner that demonstrates an understanding of the functional/developmental age of the individual served.   This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP)..

Assesses patient/family health problems and resources, takes a leadership role in the development, implementation and outcomes evaluation of a plan for nursing care provided by the nursing team. Provides technical nursing care and interventions to designated patient populations.   This position requires providing service to ill neonate patient population in a manner that demonstrates an understanding of the functional/developmental age of the individual served. Admission coordination, make nursing assignments, coordinate shift activities and quality control functions   This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).

Under general supervision and medical direction, ensures prompt, efficient and accurate performance of laboratory testing services within assigned laboratory section. Responsible for one department /shift of the laboratory. Directs activity and reporting of test results performed by non-licensed personnel. Is capable of performing all the duties of a Medical Technologist II. Consults personnel for technical errors in the department/shift he/she is responsible for.

The Pharmacy Technician will help to provide high quality and cost-effective pharmaceutical service to support the patient care needs. Processes new medication orders with accurate interpretation of the order, labeling of the medication and selection of the medication dosage and quantity needed until the next cart exchange with 99% accuracy.

Monitors the admissions, continued stay, and discharge of patients following pre-­established criteria.   Assures that patients meet InterQual criteria from admission to discharge including appropriateness of level of care.   Conducts interdisciplinary care management rounds.  Ensures collaboration between multidisciplinary healthcare team members, primary physician, community agencies, HMOs/PPOs, CCS, etc., whose services may be required and/or related to the care needs of the patient after hospital discharge.  Monitors nursing and medical plans of care/discharge plans and provides appropriate interventions to assure care is appropriate, coordinated and that avoidable patient days are addressed effectively through education, consultation, and counseling as needed.  Ensure patient centered discharge planning and assessment by communicating the appropriate discharge information and instructions to the primary care giver and primary physician and/or follow-up care agency.   Assures patients are transferred to appropriate approved facilities when required.   This position requires providing service to an ill through rehabilitating neonatal through geriatric patient population in a manner that demonstrates an understanding of the functional/developmental age of the individual served. - Performs admission and continued stay review utilizing criteria approved by the medical staff to ensure that patients meets Severity of illness/intensity of Service criteria. - Confers with the attending/consulting physician(s) as appropriate when the medical necessity for admission or continued stay in not clear. - Consults with the Physician Advisor when the admission or continued stay does not meet criteria, care is not being provided timely or does not meet the community standard of care. - Provides clinical review information to external review entities or insurance companies to ensure authorization for admission and continued stay is obtained. - Accurately completes the MediCal Treatment Authorization Request (TAR) in detail to ensure payment for hospital services. - Refers medically complex patients under the age of 65 to the MediCal Case Management program. - Facilitates transfer of patients to other acute care facilities as required either due to third party payer requirements or county indigent program. - Identifies potentially avoidable days, delays in service, over utilization or quality of care issues and completes reports as required. - Performs the Case Management Admission Assessment within two working days of admission. - With the concurrence of the patient, family and physician develops a plan for post discharge care. - Refers appropriate patients to Social Services for psychosocial intervention, Advance Directive or end of life education. - Accurately documents the case management process in the medical record on the Discharge Planning Assessment form N-245. - Identifies the responsibilities and involvement of the Inter-disciplinary team members in discharge planning activities on an ongoing basis. - Participates in Interdisciplinary Care rounds/conferences to facilitate coordination of care, goal setting, and developing strategies to facilitate the discharge planning process. - Communicates the final discharge date and plan with the patient and family to ensure that they are informed as required by law and documents such notification in the Plan section of the Discharge Planning Assessment form (N-245). - Provides accurate information and completes referrals as appropriate to implement the discharge plan including but not limited to Home Health Services, Hospice, Skilled Nursing Facilities, Durable Medical Supplies, and other community resources. - Maintain confidentiality as required by HIPPA and only provides information relating to payment, hospital operations or continuity of care. - Provides “hand off” information to the receiving Case Manager to ensure a safe, smooth transition to other nursing units. - Refers situations requiring immediate intervention to the Director of Case Management, Risk Management, Director of Quality Management and the Vice President of Medical Affairs. - Participates in committee meetings, patient care conferences other activities as assigned. - Participates in department Performance Improvement activities. - Participates in the orientation of new employees or cross training other case managers as needed. - Maintains accurate records and statistics of case management activities, as required. - Demonstrates a continuing effort to improve the quality of case management performance through on-going education. - Incorporates the core values; dignity, collaboration, justice, stewardship and excellence into daily performance. - Performs other related duties as assigned or requested.

The Student Nurse will assists the clinical staff in the care of and treatment for patients in an acute care setting under the supervision of a licensed nurse.

The Registered Nurse provides care, treatment, counseling and health education to the hospitalized patient.  The RN is responsible for planning and coordination of care across the continuum.  This planning and coordination includes meeting and exceeding compliance with core measures, contributes to reduction in LOS, active participation with all aspects of quality, safety and performance improvement activities, collaboration with all the members of the multidisciplinary team in providing outstanding customer service to patients, family members, physicians and the public.  Meets and exceeds the Department of Health Service (DHS), The Joint Commission (TJC) and other regulatory requirements.

The position of Education Coordinator reports to the Chief Nursing Officer. The mission of education and training is to promote excellence through the continuing education and support of patient care and ancillary staff. Performs the essential functions of mission integration, team work, time management, communication, interpersonal relationships, organizational contribution, professional manner and appearance, professional practice and generic education planning and implementation in collaboration with the leadership team.  

Assesses patient/family health problems and resources, takes a leadership role in the development, implementation and outcomes evaluation of a plan for nursing care provided by the nursing team. Provides technical nursing care and interventions to designated patient populations.   This position requires providing service to a one or more age populations including an ill neonate through geriatric patient population in a manner that demonstrates an understanding of the functional/developmental age of the individual served. Admission coordination, make nursing assignments, coordinate shift activities and quality control functions   This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).  

A Clinical Laboratory Scientist with a minimum of two years experience responsible for performing testing in the assigned work areas without direct supervision. Must possess a “can do” attitude and be flexible to change. Must demonstrate a good work ethic in regards to time and attendance. Performs all duties with a thorough understanding of both theoretical and technical issues. Performs quality control appropriately and documents and resolves and QC failures according to policy. Recognizes the relationship between test results and responds appropriately. Calls all critical values to physician.  

The Nursery Registered Nurse provides care, treatment, counseling and health education to the obstetrical patient. The RN is responsible for planning and coordination of care across the continuum. This planning and coordination includes meeting and exceeding compliance with core measures, contributes to reduction in LOS, active participation with all aspects of quality, safety and performance improvement activities, collaboration with all the members of the multidisciplinary team in providing outstanding customer service to patients, family members, physicians and the public. Meets and exceeds the Department of Health Service (DHS). The Joint Commission (TJC) and other regulatory requirements. Qualifications: One year acute care experience preferred. Current California RN license, BCLS and NRP. Graduate or approved nursing program preferred.

 Position Summary                 The Patient Account Specialist review and completes charity applications for state and local funding. Assist patients and physician’s office with billing questions in a cheerful approach. Review accounts and provide needed information as requested by the Central Business Office for proper reimbursement. Assist the Patient Access Director in the daily operations at the facility level. Approaches all other duties as assigned with a positive and team sprit. The position will also be expected to support all organizational expectations including, but not limited to Customer Service, Patient’s Rights, Confidentiality of Information, Environment of Care and AHMC initiatives.    

LVN        Peds Subacute  647100  The LVN collects and documents patient data; assists in the development of a collaborative, individualized patient care plan.  Provides nursing care based on clear and established priorities.  Evaluates the patient’s response to the plan of care and the attainment of the patient care plan goals.     One year skilled nursing required; one year acute care experience preferred.          Current California LVN license, BLS and PALS certification required.

LVN        Peds Subacute  647100  The LVN collects and documents patient data; assists in the development of a collaborative, individualized patient care plan.  Provides nursing care based on clear and established priorities.  Evaluates the patient’s response to the plan of care and the attainment of the patient care plan goals.     One year skilled nursing required; one year acute care experience preferred.          Current California LVN license, BLS and PALS certification required.

Responsible for preparing and assembling medical and surgical supplies, instrumentation, and equipment, maintaining the sterile processing areas, and receiving and distributing surgical supplies and equipment.   This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).

The Director of Patient Care Services is a leadership position with 24 hour clinical and management responsibility. The Director serves as liaison to the ACNO/CNO, clinical staff, patients and their families, and the community. The Director will collaborate with physician leaders and other clinical and administrative leaders to assure that quality, service and operational objectives are met. The Director ensures and carries out the organization's purpose in a manner consistent with the mission and vision, objectives, and established policies. This role includes primary responsibility for patient care services, nursing practice/standards, contract management, operations, throughput and budgetary accountability for respective service lines. The Director will participate in strategic planning to develop objectives and goals to improve efficiency and ensure quality delivery of healthcare services.   Serves as a member of the patient care team whose primary responsibility is facilitating continuous, smooth, efficient patient flow of admissions, unit transfers, and early discharges. Coordinates with each department to ensure processes for admissions and discharges are carried out in an efficient manner identifying and resolving barriers to these processes. Gathers and reports patient flow data collection for admissions and discharges on occasion. Makes suggestions for improved patient flow processes. Participates in education and presentations to staff and management on patient flow barriers to admissions and discharges. Must have strong interpersonal skills for interfacing with team members, all levels of staff, physicians, patients, families and other contacts to facilitate patient flow activities   Responsible for the overall administration and direction of Nursing Administration including planning, organizing, controlling, and directing all services and collaborating with Case Management and Social Services in the areas of Utilization Review and Discharge Planning. With primary focus of this role being on throughput, responsibilities will be oversight of the nursing office (House Supervisors, Staffers, Float Pool and Transporters).   This position requires providing managerial/administrative supervision to departments which provide services to critically ill through rehabilitating neonatal through geriatric patient population in a manner that demonstrates an understanding of the functional and/or developmental age of the individual served.   This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).          

The Clinical Manager is responsible for providing direction and clinical supervision of patient care for specified unit, patient population and assigned staff. The Clinical Manager is a professional caregiver with requisite clinical and supervisory experience, which promotes an atmosphere that is responsive to the needs of patients, nursing and medical staff, and will assume oversight of the unit as necessary. The Clinical Manager will provide education and training to improve the clinical competencies of the staff. The Clinical Manager is knowledgeable about and promotes the philosophy, goals and objectives of the department.